In this chapter
Quality is one of the critical success factors for any project and one of the key tenets of modern project management. Yet, project quality is often misunderstood and poorly managed. Why is this?
Suppose a project delivers a technically sound, zero-defect product, but the project is over-budget and the customer is not satisfied. Do you have project quality in this case or not?
Your organization must already comply with an industry quality standard (ISO 9000/10000, QS-9000, GxP, SEI/CMMi) or already employ one of the popular quality methodologies (Total Quality Management, Six Sigma, Continuous Improvement). Do you need to worry about project quality or not?
In this chapter, we will explore these questions and address many more fundamental project quality topics. We will clarify what project quality means and how it relates to managing project risks, project requirements, and client expectations. We will review the core principles, key tools, and best practices of project quality management, including the critical quality techniques that are often overlooked by many project management texts. In addition, we will share insights on the typical challenges surrounding managing project quality, so you can avoid these on your first (or next) project.
As mentioned in the book introduction, this chapter will not address advanced quality management concepts that are more the domain of operational quality management programs. The review of quality control tools such as Pareto analysis, statistical sampling, control charts, fishbone diagrams, or trend analysis, and the review of quality management pioneers such as Dr. W. Edwards Deming, Dr. Joseph Duran, and Philip Crosby will be left to other textbooks and courses that have a primary quality management focus.
Part i. Project Management Jumpstart
Project Management Overview
The Project Manager
Essential Elements for any Successful Project
Part ii. Project Planning
Defining a Project
Planning a Project
Developing the Work Breakdown Structure
Estimating the Work
Developing the Project Schedule
Determining the Project Budget
Part iii. Project Control
Controlling a Project
Managing Project Changes
Managing Project Deliverables
Managing Project Issues
Managing Project Risks
Managing Project Quality
Part iv. Project Execution
Leading a Project
Managing Project Communications
Keys to Better Project Team Performance
Ending a Project