There are going to be project situations where you won't have a stellar, high-performing team. There may be times where you have just the opposite situation to deal with. In either case, you still need to get the work done. It's in these situations where your goal is to get "better" team performance. While we could spend an entire chapter on all the problem situations you may encounter, I at least want to spend a section looking at some special situations related to project team performance that you are likely to encounter and offer a few helpful recommendations in each case.
Performance feedback should be timely, discreet, and specific.
Keep in mind: The rest of team is watching how you deal with these situations. Your challenge is to strike the balance between handling the person fairly and not letting the poor performance become a drag on the team.
The Absolute Minimum
At this point, you should have a solid understanding of the following:
Figure 19.1 summarizes the main points we reviewed in this chapter.
Figure 19.1. Overview of keys to better project team performance.
Part i. Project Management Jumpstart
Project Management Overview
The Project Manager
Essential Elements for any Successful Project
Part ii. Project Planning
Defining a Project
Planning a Project
Developing the Work Breakdown Structure
Estimating the Work
Developing the Project Schedule
Determining the Project Budget
Part iii. Project Control
Controlling a Project
Managing Project Changes
Managing Project Deliverables
Managing Project Issues
Managing Project Risks
Managing Project Quality
Part iv. Project Execution
Leading a Project
Managing Project Communications
Keys to Better Project Team Performance
Ending a Project