IP Phone Services

Review Questions

You can find the solutions to these questions in Appendix A, "Answers to Review Questions."

1.	What are two requirements for users to be able to view weather reports, airline arrival and departure times, stock quotes, or other Cisco IP Phone Services that the system administrator has made available to them? Subscribe to the service in the User Options pages. Enable CTI Application Use. Go to http:///Services.asp. Press the Services button on the Cisco IP Phone.
2.	Which three of these areas can you use to assign a softkey template to a device? Location Device defaults Device pools User profile Region Device
3.	Which phone feature requires no administrator configuration? Call Park Transfer Barge Privacy
4.	For which softkey is the initiating user NOT included in the call after the transaction is completed? DirTrfr Barge cBarge Join
5.	Barge requires which of the following? Privacy Shared line appearance Attendant Console Standard User softkey template Cisco IP Phone 7960
6.	Which of the following features allow a user to answer a ringing phone automatically through their speakerphone? Call Pickup Group Call Pickup Other Call Pickup Auto Answer
7.	You have configured the shared extension 1005 to support 30 maximum calls, and to initiate a busy trigger when the calls have reached 15. Michael is using the shared DN 1005 and picks up the extension to make an outgoing call. The current number of individuals using the line is 15. What does Michael hear? A fast-busy signal An automated message A dial tone A single beep, followed by silence
8.	You would like to provide Call Back capabilities to everyone in your organization. All IP phones are configured to use the Standard User softkey template. What would be the easiest way to provide Call Back capabilities to the users? Add the Call Back softkey to the Ring Out and On Hook call states of the standard user template. Create a new softkey template, add the Call Back softkey to the Ring Out and On Hook call states, and assign the softkey template to all users in your organization. Configure the Call Back XML service and allow users to subscribe from the CCMUser web pages. Assign the users to the Standard IPMA Manager softkey template.
9.	Which of the following accurately describes the Group Call Pickup feature? Group Call Pickup allows users to pick up a ringing phone located within their Call Pickup Group. Group Call Pickup allows users to pick up a ringing phone located within their own Call Pickup Group or another Call Pickup Group. Group Call Pickup allows users to pick up a ringing phone in their pickup group or another pickup group without dialing a group number. Group Call Pickup allows users to pick up a call on hold by dialing the appropriate extension.
10.	A user notices that their shared line appearance is currently in use. Out of curiosity, the user presses a softkey. Immediately, the user is in a conference call with the parties currently using the shared line appearance. Which softkey did the user press? Barge Privacy cBarge iBarge