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Winning the Knowledge Game. Smarter Learning for Business Excellence
Winning the Knowledge Game. Smarter Learning for Business Excellence
ISBN: 750658096
EAN: N/A
Year: 2003
Pages: 129
BUY ON AMAZON
Table of Contents
BackCover
Winning the Knowledge Game - Smarter Learning for Business Excellence
Preface
About the author
Introduction
Playing with integrity
Structure of this book
Opening hearts and minds
Growing competitive advantage
Ensuring lasting success
Part One: Opening Hearts and Minds
Chapter 1: Having a Winning Strategy
Getting the basics right
Watching our blind spots
Drawing on your courage
Letting go of control
Championing greater sharing
Summary
Chapter 2: Building Trust and Support
Sponsoring greater partnering
Reviewing your inner circle
Securing exchange on a free and fair basis
Working at your highest level of trust
Responding to relapses
Summary
Chapter 3: Expanding Your Thinking
Being ready for tomorrow
Breaking our limits
Inspiring a worthwhile purpose
Bringing in new points of view
Implementing smarter actions
Summary
Chapter 4: Faster, Deeper Learning
Learning in a fifteen-minute world
Going beyond speed
Mastering your storage and retrieval
Exploring push and pull technologies
Discovering a web of sharers
Summary
Chapter 5: Holding Meaningful Conversations
Inviting a spirit of collaboration
Freshening up your meetings
Bringing diverse people together
Setting up communities of practice
Circulating wisdom
Summary
Part Two: Growing Competitive Advantage
Chapter 6: Creating a Smarter Business
Being on the cutting edge
Sources of your competitive intelligence
Communicating your direction for knowledge work
Knowing the learning hot spots
Gluing the lessons together
Summary
Chapter 7: Spreading a Knowledge-Sharing Virus
Stimulating a team approach
Shaping public opinion
Digging up the best proof
Keeping the electricity flowing
Turning silver into gold
Summary
Chapter 8: Riding the Waves of Change
Saving people from drowning
Removing the veil of secrecy
Sponsoring connection and interactivity
Opening up networks and shared advantage
Tossing out use by date knowledge
Summary
Chapter 9: Sustaining and Keeping Talent
Discovering passions and dreams
Seven sleeping giants of career management
Building capability
Being a great employer
Creating fun and rewards
Summary
Chapter 10: Protecting Intellectual Property
Profiting from your genius
Doing the basics right
Drafting confidentiality agreements
Copyright in the digital age
Having a comprehensive innovation strategy
Summary
Chapter 11: Leveraging Digital Technology
Travelling at the speed of light
Getting value for money
Building the best system
New generation portals
Web-enhanced collaboration
Putting your business case together
Summary
Chapter 12: Increasing Customer Loyalty
Improving customer value
Seven hot tips for better customer relations
Strengthening your capability further
Mining for higher yields
Advancing your B2C web presence
Taking an enlightened stand
Summary
Chapter 13: Polishing Your Training Performance
Breathing life into business learning
Helping the e-learner
Exploring e-learning courses on the web
Fundamentals of modern curriculum design
Blending your overall approach
Summary
Part Three: Ensuring Lasting Success
Chapter 14: Evaluating Your Results
Treating measurement as your best friend
Raising the level of expertise
Delivering honesty, transparency and governance
Living on the triple bottom line
Seven levels of learning evaluation
Summary
Chapter 15: Measuring Your Know-How
Meeting the new accounting challenge
Finding common ground
Exploring sources of knowledge and innovation
Selecting your best measures
Clearing the fog
Summary
Chapter 16: Passing the Final Test
Coming back to basics
Listening to our instinct
Dealing with our ego
Living a simple game plan
Summary
List of Tables
Winning the Knowledge Game. Smarter Learning for Business Excellence
ISBN: 750658096
EAN: N/A
Year: 2003
Pages: 129
BUY ON AMAZON
ERP and Data Warehousing in Organizations: Issues and Challenges
ERP System Acquisition: A Process Model and Results From an Austrian Survey
Context Management of ERP Processes in Virtual Communities
Data Mining for Business Process Reengineering
Intrinsic and Contextual Data Quality: The Effect of Media and Personal Involvement
Development of Interactive Web Sites to Enhance Police/Community Relations
Java How to Program (6th Edition) (How to Program (Deitel))
Summary
Primitive Types
Self-Review Exercises
Exercises
Class StringBuffer
MySQL Cookbook
What to Do if mysql Cannot Be Found
Using mysql as a Calculator
Introduction
Specifying Which Columns to Display
18 Pulling a Section from the Middle of a Result Set
The New Solution Selling: The Revolutionary Sales Process That Is Changing the Way People Sell [NEW SOLUTION SELLING 2/E]
Chapter One Solutions
Chapter Five Stimulating Interest
Chapter Eleven Gaining Access to People with Power
Chapter Thirteen Closing: Reaching Final Agreement
Appendix B Solution Selling: A Scalable Approach
Persuasive Technology: Using Computers to Change What We Think and Do (Interactive Technologies)
Overview of Captology
The Functional Triad Computers in Persuasive Roles
Computers as Persuasive Tools
Credibility and the World Wide Web
Increasing Persuasion through Mobility and Connectivity
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Getting Faster to Get Better Why You Need Both Lean and Six Sigma
Success Story #1 Lockheed Martin Creating a New Legacy
Success Story #4 Stanford Hospital and Clinics At the forefront of the quality revolution
Service Process Challenges
Designing World-Class Services (Design for Lean Six Sigma)
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