Part Three: Ensuring Lasting Success

Chapter List

Chapter 14: Evaluating Your Results

Chapter 15: Measuring Your Know-How

Chapter 16: Passing the Final Test

Having invested so much time, effort and resources to open hearts and minds and to grow your competitive advantage, it is imperative that you back this up with the right formula of evaluation, measurement and review.

To do this each business and its people must examine the quality and performance of its knowledge. This ongoing enquiry will include a number of important reviews: first, are your existing approaches having the desired impact for your business, customers and society? Second, is your capability and know-how adapting to business changes you are facing ? Finally, are your people taking the steps required to reinvent their thinking and awareness for the future?

Having studied and learnt from these questions you will then be well placed to win the knowledge game.