Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001
Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001
ISBN: 0596102178
EAN: 2147483647
EAN: 2147483647
Year: 2006
Pages: 116
Pages: 116
Authors: James R. Persse PhD
- Process Improvement Essentials
- Table of Contents
- Copyright
- Dedication
- Preface
- Part I: Process and Process Improvement
- Chapter 1. Introduction
- Section 1.1. A Path of Quality
- Section 1.2. The InnovationChaos Paradox
- Section 1.3. Marshal Extra Forces If...
- Section 1.4. Moving Forward
- Section 1.5. Summary
- Chapter 2. The Case for Process
- Section 2.1. An American Success Story
- Section 2.2. The Conscious Organization
- Section 2.3. Some Number Stories
- Section 2.4. Six Common Myths
- Section 2.5. Benefits of Process
- Section 2.6. Summary
- Chapter 3. Establishing Your Process Program
- Section 3.1. Using IDEAL
- Section 3.2. Establishing Executive Sponsorship
- Section 3.3. Aligning with Business Objectives
- Section 3.4. Identifying Improvement Opportunities
- Section 3.5. Establishing the Process Team
- Section 3.6. Choose Your Model (or Not)
- Section 3.7. Developing Process Program Components
- Section 3.8. Training
- Section 3.9. Program Rollout
- Section 3.10. Institutionalization
- Section 3.11. Helpful Change Agent Skills
- Section 3.12. Summary
- Chapter 4. Sustaining Process Improvement
- Section 4.1. 1. Remember What You Do
- Section 4.2. 2. Weld Business Success to Program Success
- Section 4.3. 3. Participate
- Section 4.4. 4. Training
- Section 4.5. 5. Support Compliance
- Section 4.6. 6. Active Feedback Mechanisms
- Section 4.7. 7. Promote Performance Incentives
- Section 4.8. 8. Celebrate Success
- Section 4.9. 9. Public Announcements
- Section 4.10. 10. Measure, Measure
- Section 4.11. 11. Periodic Reassessment
- Section 4.12. 12. Appreciate the Journey
- Section 4.13. Summary
- Part II: Three Major Process Improvement Standards
- Chapter 5. ISO 9001:2000
- Section 5.1. A Brief History of ISO 9001:2000
- Section 5.2. ISO 9001 Ownership
- Section 5.3. The Structure and Design of ISO 9001:2000
- Section 5.4. ISO 9000: Sections 1 Through 3
- Section 5.5. Section 4. Quality Management System
- Section 5.6. Section 5. Management Responsibility
- Section 5.7. Section 6. Resource Management
- Section 5.8. Section 7. Product Realization
- Section 5.9. Section 8. Measurement, Analysis, and Improvement
- Section 5.10. For a Deeper Look
- Section 5.11. Summary
- Chapter 6. The Capability Maturity Model Integration (for Development)
- Section 6.1. A Brief History of CMMI
- Section 6.2. CMMI Ownership
- Section 6.3. Technology Disciplines Covered Under CMMI
- Section 6.4. CMMI-Dev Structure and Design
- Section 6.5. Generic Goals of CMMI
- Section 6.6. The Process Areas of CMMI
- Section 6.7. Project Management Process Areas
- Section 6.8. Engineering Process Areas
- Section 6.9. Support Process Areas
- Section 6.10. Process Management Process Areas
- Section 6.11. Implementing CMMI
- Section 6.12. For a Deeper Look
- Section 6.13. Summary
- Chapter 7. Six Sigma
- Section 7.1. A Brief History of Six Sigma
- Section 7.2. Six Sigma Ownership
- Section 7.3. Six Sigma Structure and Design
- Section 7.4. Define
- Section 7.5. Measure
- Section 7.6. Analyze
- Section 7.7. Improve
- Section 7.8. Control
- Section 7.9. The Six Sigma Team
- Section 7.10. For a Deeper Look
- Section 7.11. Summary
- Chapter 8. Considerations for Adoption
- Section 8.1.
- Section 8.2. Summary
- About the Author
- Colophon
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- Z
Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001
ISBN: 0596102178
EAN: 2147483647
EAN: 2147483647
Year: 2006
Pages: 116
Pages: 116
Authors: James R. Persse PhD
- Chapter VII Objective and Perceived Complexity and Their Impacts on Internet Communication
- Chapter VIII Personalization Systems and Their Deployment as Web Site Interface Design Decisions
- Chapter X Converting Browsers to Buyers: Key Considerations in Designing Business-to-Consumer Web Sites
- Chapter XI User Satisfaction with Web Portals: An Empirical Study
- Chapter XV Customer Trust in Online Commerce