The business of IT has evolved to mesh more and more closely with business itself. Today IT supports the business more than it ever has before.
Corporate IT shops are annually accountable for billions of dollars in spending, shaping projects that will guide the futures of many companies. Yet many struggle to embrace or implement basic project and process controls.
The use of processshaped to the needs of the organizationcan raise accountability, increase efficiencies, and improve quality.
This book presents a primer in topics on process improvement by looking at fundamentals of process programs, then presenting overviews of the ISO 9001:2000 Standard, the Capability Maturity Model Integration, and Six Sigma.