Table of Contents


book cover
Process Improvement Essentials
By James R. Persse, PhD
...............................................
Publisher: O'Reilly
Pub Date: September 2006
Print ISBN-10: 0-596-10217-8
Print ISBN-13: 978-0-59-610217-3
Pages: 350
 

Table of Contents  | Index

   Copyright
   Dedication
   Preface
    Part I:  Process and Process Improvement
          Chapter 1.  Introduction
      Section 1.1.  A Path of Quality
      Section 1.2.  The Innovation/Chaos Paradox
      Section 1.3.  Marshal Extra Forces If...
      Section 1.4.  Moving Forward
      Section 1.5.  Summary
          Chapter 2.  The Case for Process
      Section 2.1.  An American Success Story
      Section 2.2.  The Conscious Organization
      Section 2.3.  Some Number Stories
      Section 2.4.  Six Common Myths
      Section 2.5.  Benefits of Process
      Section 2.6.  Summary
          Chapter 3.  Establishing Your Process Program
      Section 3.1.  Using IDEAL
      Section 3.2.  Establishing Executive Sponsorship
      Section 3.3.  Aligning with Business Objectives
      Section 3.4.  Identifying Improvement Opportunities
      Section 3.5.  Establishing the Process Team
      Section 3.6.  Choose Your Model (or Not)
      Section 3.7.  Developing Process Program Components
      Section 3.8.  Training
      Section 3.9.  Program Rollout
      Section 3.10.  Institutionalization
      Section 3.11.  Helpful Change Agent Skills
      Section 3.12.  Summary
          Chapter 4.  Sustaining Process Improvement
      Section 4.1.  1. Remember What You Do
      Section 4.2.  2. Weld Business Success to Program Success
      Section 4.3.  3. Participate
      Section 4.4.  4. Training
      Section 4.5.  5. Support Compliance
      Section 4.6.  6. Active Feedback Mechanisms
      Section 4.7.  7. Promote Performance Incentives
      Section 4.8.  8. Celebrate Success
      Section 4.9.  9. Public Announcements
      Section 4.10.  10. Measure, Measure
      Section 4.11.  11. Periodic Reassessment
      Section 4.12.  12. Appreciate the Journey
      Section 4.13.  Summary
    Part II:  Three Major Process Improvement Standards
          Chapter 5.  ISO 9001:2000
      Section 5.1.  A Brief History of ISO 9001:2000
      Section 5.2.  ISO 9001 Ownership
      Section 5.3.  The Structure and Design of ISO 9001:2000
      Section 5.4.  ISO 9000: Sections 1 Through 3
      Section 5.5.  Section 4. Quality Management System
      Section 5.6.  Section 5. Management Responsibility
      Section 5.7.  Section 6. Resource Management
      Section 5.8.  Section 7. Product Realization
      Section 5.9.  Section 8. Measurement, Analysis, and Improvement
      Section 5.10.  For a Deeper Look
      Section 5.11.  Summary
          Chapter 6.  The Capability Maturity Model Integration (for Development)
      Section 6.1.  A Brief History of CMMI
      Section 6.2.  CMMI Ownership
      Section 6.3.  Technology Disciplines Covered Under CMMI
      Section 6.4.  CMMI-Dev Structure and Design
      Section 6.5.  Generic Goals of CMMI
      Section 6.6.  The Process Areas of CMMI
      Section 6.7.  Project Management Process Areas
      Section 6.8.  Engineering Process Areas
      Section 6.9.  Support Process Areas
      Section 6.10.  Process Management Process Areas
      Section 6.11.  Implementing CMMI
      Section 6.12.  For a Deeper Look
      Section 6.13.  Summary
          Chapter 7.  Six Sigma
      Section 7.1.  A Brief History of Six Sigma
      Section 7.2.  Six Sigma Ownership
      Section 7.3.  Six Sigma Structure and Design
      Section 7.4.  Define
      Section 7.5.  Measure
      Section 7.6.  Analyze
      Section 7.7.  Improve
      Section 7.8.  Control
      Section 7.9.  The Six Sigma Team
      Section 7.10.  For a Deeper Look
      Section 7.11.  Summary
          Chapter 8.  Considerations for Adoption
      Section 8.1. 
      Section 8.2.  Summary
   About the Author
   Colophon
   Index



Process Improvement Essentials
Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001
ISBN: 0596102178
EAN: 2147483647
Year: 2006
Pages: 116

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