M

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [Z]

management commitment (ISO)
management representatives (ISO)
management responsibility
mapping process goals to business objectives
Mars
maturity, cross-functional
MBO (management by objectives)
MBWA (management by walking around)
MCI
MCI WorldCom
measurement
measurement activity
measures
MetaCare
milestones
     establishing
missing critical elements to success
mission statements
Mitsubishi and quality control
Motorola 2nd 3rd
myths
     Everything's Fine
     Process is Heavy
     Process Will Cramp Our Style
     That's Just Another Flavor of the Month
     We Can't Afford the Overhead
     What We Do Is Too Unique for Process