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The CTO Handbook/Job Manual: A Wealth of Reference Material and Thought Leadership on What Every Manager Needs to Know to Lead Their Technology Team

ISBN: 1587623676
EAN: 2147483647

Year: 2003
Pages: 213

Authors: Mark D. Minevich

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• Table of Contents
• BackCover
• CTO Best Practices Handbook - Chief Technology OfficerChief Information Officer Manual
• Chapter 1: Introduction
• Summary of Key Leaders - Roles and Responsibilities
• Fundamentals of the CIOCTO Role
• Importance of the CTOCIO Profession
• Background of CTOCIO Profession
• Chapter 2: Change and Transformation
• Current Economic Climate and Changes
• Outsourcing and Offshoring
• New Economy- Creating Value for Customers
• Chapter 3: CTO Priorities
• CIO Magazine
• Gartner Group
• Morgan Stanley
• Meta
• CSO Magazine Online
• Top Industry Players
• Chapter 4: Emerging Technology Direction and Vision
• Future Growth Opportunities and Technologies
• Chapter 5: Strategic and Influential Relationships: Empowering a CTO - A Complex Ecosystem
• CEO-Executives
• CIO
• Chief Scientist
• Marketing and Sales
• Research
• Values Based Organizations
• Chapter 6: CTO Strategic Roles and Responsibilities
• CTO - Leadership and Coaching
• Technology Decision Maker
• CTO and the Emerging and Competitive World
• CTO- Strategic Planning and Direction
• CTO Innovation and Commercialization
• CTO and Evangelist
• CTO and Globalization
• CTO- Merger Acquisition
• CTO - Marketing and Media Role
• CTO- Government, Academia, and Professional Organizations
• CTO and Company Culture
• CTO- Emerging Business Technology Role
• CTO -Change Agent Roles
• CTO - Chief Creative Officer- Latest Trend
• Chapter 7: CTOCIO Reference
• Education Reference
• Tips and Guidelines for Upcoming CTOCTO s
• Tips and Guidelines for Existing CIOCTO s
• CTO CIO - Sample Forms
• CIO Statistics and Salary
• CIO Graphs and Tables
• Conferences and Associations
• Chapter 8: Conclusion
• Appendix: Biography - Mark D. Minevich
• Appendix B: Competitiveness Index
• Appendix C: CTO Analysis
• References
• Chapter 9: Opportunities for Large and Small Software Companies for Today and Tomorrow
• Biography
• Chapter 10: Software Savvy: Taking and Keeping Your Place in the Software Market
• Biography
• Chapter 11: Basics of the Business
• Profits and Product
• Life Cycle of a New Product
• Expenses and Growth
• Changes in the Marketplace
• Biography
• Chapter 12: Closing the Gap between What Technology Can do and What People Want it to Do
• Overcoming People s Intimidation by Technology
• Defining Success as a CTO
• Exciting Technologies in the Works
• Positioning Your Company for Change
• Taking the Right Technology Risks
• Best Business Advice
• Managing in a Turbulent Market
• Becoming a Technology Leader
• Keeping Your Edge
• The Golden Rules Skills of the CTO
• The Future of Technology
• Biography
• Chapter 13: Creating and Enriching Business Value
• Differentiating the CTO from the CIO
• Defining CTO Success: The Theory of Three
• The Varying Role of the CTO
• The CTO as a Horizon Filter
• Pivotal Technologies
• Challenges on the Horizon
• The Execution of Technology
• Privacy Issues
• Leadership
• The Golden Rules of the CTO
• Changes in Technology in the Future
• Biography
• Chapter 14: Bridging Business and Technology: Keeping Things as Simple as Possible
• Customers as Co-developers
• Keeping it Simple
• Being Technologically Nimble
• To Build or Buy
• Executing Technology Projects
• Focus on Strategy, Not Technology
• The Future of Technology
• Golden Rules of Being a CTO
• The Holy Grail of Technology
• Biography
• Chapter 15: The Art of Being a CTO - Fostering Change
• Success, Leadership and Teams
• Common Threads of Technology
• Changes in Technology
• Privacy Issues
• Challenges
• Staying Technologically Nimble
• Building a Team
• Goals
• Taking Risks
• Selling Your Vision
• Interacting With Other Groups
• Managing During Turbulent Markets
• Best Skills
• Best Advice
• Dream Technology
• Biography
• Chapter 16: Keep Your Blade Sharp
• Engage Your Customers
• Find Opportunities That Fit Your Focus
• Reduce Risks With Customer Feedback
• Embrace Change
• Plan as a Team
• Articulate the Vision
• Build Success on Values
• Biography
• Chapter 17: Intelligent Enterprises Everywhere
• The Three Key Functions of Consulting Firms
• Ideation and Methodology at Systech
• On Entrepreneurship
• Intelligent Enterprise: The Present Future
• Paradigm Shift: Immediate Need to Renewable Resource
• The Problem With Tradition
• Integration Is the Key
• Has Anybody Seen My Company? An Executive Perspective
• Breathing Room: Exception-based Reporting
• Complex Technology to Streamline Decision-making
• Biography
• Chapter 18: The Changing Face of Technology
• After the Dot-com Crash
• Making the Sale
• Planning and Executing in a Changing Marketplace
• Addressing Problems in Execution
• Profiting From Creativity
• Steps to Building a Valuable Future
• Finding and Empowering Employees
• The 12 Commandments of Communication
• Success in Technology: Step-by-Step
• Thinking at the Speed of Tech
• Understand Where Technology Is
• Mission and Technology Alignment
• Putting It All Together
• The Bottom Line
• e-Do s and e-Don ts
• Biography
• Chapter 19: Major Dilemmas Facing Privacy Practitioners
• Setting Corporate Privacy Policy
• Misconceptions About Privacy
• Developments Affecting Privacy
• Privacy Advice
• Biography
• Chapter 20: Managing Privacy
• Task 2: Education
• Title Insurance Industry Initiatives
• Technology Trends
• The Personal Privacy Dilemma
• Privacy Trends
• Customer Sensitivity Is Critical
• Biography
• Chapter 21: The Myth of Privacy
• Technology as a Red Herring
• Online Privacy
• Company Policies
• Government Protection
• Real Privacy Protection
• Biography
• Chapter 22: Starting From Scratch
• Acquiring New Customers
• Customizing Communication and Solutions to Achieve Results
• Building Customer Loyalty
• Empowering the Customer
• Customer Support Challenges
• Impact of New Technologies on CRM
• Success in the CRM Field
• Biography
• Chapter 23: Relationship Management
• Relationship Management Strategies
• The Role of Technology
• The Human Component in the RM Process
• Customer Acquisition
• The Elements of Risk
• Golden Rules for Creating Customer Relationships
• Into the Future: Evolving Customer Relationships
• Biography
• Chapter 24: Finding the Right Fit
• Hyperion and the Profitable Customer Relationship
• Biography
• Chapter 25: How to Make Every Customer a Repeat Customer
• The Market We Serve: Lessons for Other Companies
• Inventing the Future with Our Customers: The Transformation of Automotive Retailing
• They Have Invented the Future - We Have Simply Helped Them.
• Developing a Passion for Customer Loyalty and Moving Beyond Customer Satisfaction
• Forget the Technology - The Magic is in the Information
• The New Magic of Making Every Customer a Repeat Customer
• Biography
• Technology Company Directory
• Technology Resources
• Technology Brainstormers
• List of Tables