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Software Design, Testing & Engineering
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Software Configuration Management
Configuration Change Management
Appendix C Sample Data Dictionary
Appendix G Sample Inspection Plan
Appendix V Functional Configuration Audit (FCA) Checklist
Appendix W Physical Configuration Audit (PCA) Checklist
Persuasive Technology: Using Computers to Change What We Think and Do (Interactive Technologies)
Overview of Captology
Computers as Persuasive Media Simulation
Computers as Persuasive Social Actors
Credibility and Computers
The Ethics of Persuasive Technology
Microsoft VBScript Professional Projects
VBScript Objects
Customizing the Start Menu and Quick Launch Toolbar
Project Case Study Analyzing Application Logs
Converting Reports to HTML Pages
Appendix B Whats on the Companion Web Site
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Seeing Services Through Your Customers Eyes-Becoming a customer-centered organization
Success Story #2 Bank One Bigger… Now Better
Phase 4 Performance and Control
Using DMAIC to Improve Service Processes
Raising the Stakes in Service Process Improvement
Quantitative Methods in Project Management
Project Value: The Source of all Quantitative Measures
Introduction to Probability and Statistics for Projects
Making Quantitative Decisions
Risk-Adjusted Financial Management
Expense Accounting and Earned Value
Programming .Net Windows Applications
The .NET Framework
Controls: The Base Class
Label
MonthCalendar
Creating Your First Menu
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