The Minnesota Power Story

Electric utilities have seldom been held out as examples of customer focus, which makes the story of Minnesota Power (MP), a utility in Duluth, all the more extraordinary. In the mid-nineties the U.S. power market started to change as signs were increasing that deregulation of power was imminent. While most utilities could see that they were going to have to do business in a very different way, MP was one of the few utilities to aggressively start realigning its culture to serve its most critical customers.

The Seven Keys to Managing Strategic Accounts
The Seven Keys to Managing Strategic Accounts
ISBN: 0071417524
EAN: 2147483647
Year: 2003
Pages: 112

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