Appendix Q Problem Trouble Report (PTR)

PROBLEM TROUBLE REPORT (PTR)

PROBLEM NO.:__________________________________

CI:_____________________________________________

DATE ISSUED:__________________________________

TEST CYCLE/JOB:______________________________

PROGRAM/PROJECT/SCR:_______________________________

TYPE:__ONLINE/SCREEN

CONDITION NO.:_______________________________

• __BATCH/REPORT
• __DOCUMENTATION
• __DATABASE

CATEGORIES:	__A-CRITICAL/FIX IMMEDIATELY
	__B-MAJOR/FIX BEFORE TEST COMPLETION
	__C-FIX BEFORE DEPLOYMENT
	__D-NEW OR REVISED REQUIREMENT
	__E-PROBLEM EXISTS IN REAL WORLD
	__F-USER DEFINED

SUBJECT:______________________________________________________________________________________________________

PROBLEM DETAILS:(Attach examples)____________________________________________________________________________

ISSUED BY:_____________________________________________________________________________________________________

ISSUING ORG:_________________________________________________________________________________________________

REQ.DEV.REPRESENTATIVE/LEAD RECOMMENDATIONS:______________________________________________________________________________________________________________________________________________________________________________

SIGNATURE:__________________________________________________________DATE:__________________________________

PROGRAMMER EVALUATION:__________________________________________________________________________________________________________________________________________________________________________________________________________

SOFTWARE PROGRAM/VERSION CHANGED:_____________________________________________________________________

FIXED:__________________RECOMMENDED CANCEL:__________________________DATE:___________________________

PROGRAMMER SIGNATURE:_____________________________________________________________________________________

REQ.DEV.REPRESENTATIVE/ACQUIRER/USER EVALUATION:

RETEST DATE:______________________________

NOT RESOLVED:_____________________CANCELED:_____________________CLOSED:____________________

SIGNATURE:___________________________________________________________________________________________

Problem Trouble Report 10.2