ISO 9001: 2000 Quality Management System Design
ISO 9001: 2000 Quality Management System Design
ISBN: 1580535267
EAN: 2147483647
EAN: 2147483647
Year: 2003
Pages: 155
Pages: 155
Authors: Jay J. Schlickman
- Table of Contents
- BackCover
- ISO 9001 - 2000 Quality Management System Design
- Preface
- Part I: QMS Design Fundamentals
- Chapter 1: QMS Foundations
- 1.2 Core Competencies
- 1.3 Selection of a QMS Baseline
- Endnotes
- Chapter 2: The ISO 9001:2000 QMS
- 2.2 Effective QMS Processes
- 2.3 The ISO 9000 QMS Process Model
- Endnotes
- Chapter 3: QMS Continual Improvement Framework
- 3.2 Continuous Improvement Cycle Within Elements
- 3.3 Mandatory Documentation Requirements
- Endnotes
- Part II: QMS Documentation Design
- Chapter 4: Recommended QMS Documentation
- 4.2 The Four-Tier Pyramid Concept
- 4.3 The ISO 9001:2000 QMS Is To Be Documented
- Endnotes
- Chapter 5: Quality Manual Design
- 5.2 The Quality Manual Controversy
- 5.3 Strategic Framework for the Manual
- 5.4 Cross-Functional Manual Action Teams
- 5.5 SHALL Analysis
- 5.6 Manual Section Length
- 5.7 Concomitance
- 5.8 Nonapplicability of Specific SHALLS
- 5.9 Appropriate Detail Level
- 5.10 Level of Detail in Practice
- 5.11 Pyramid for a Manual
- 5.12 Quality Manual Sequences
- 5.13 Manual Configurations
- 5.14 Multidivisional Manuals
- 5.15 Sector-Specific Manuals
- 5.16 Potential Manual Readership
- 5.17 Manual Objectives
- Endnotes
- Chapter 6: Process Document Design
- 6.2 The Trouble with Tier II
- 6.3 ISO 9000 Quality Plans - Optional
- 6.4 Process Flow Charts
- Endnotes
- Chapter 7: Procedure Design
- 7.2 The Special Case of Work Instructions - Optional
- Endnote
- Chapter 8: Forms and the Control of Records
- 8.2 Records Are Mandatory Documents
- 8.3 The Records Master List
- Endnotes
- Chapter 9: Other Mandatory Documents
- 9.2 The Special Case of Product Characteristics
- 9.3 Mandatory Organizational Requirements
- 9.4 Mandatory Effective Implementation Requirement
- 9.5 Nonmandatory Sensible Requirements
- 9.6 Special Mandatory Requirements
- 9.7 Mandated Standards and Codes Requirement
- Endnotes
- Part III: QMS Implementation
- Chapter 10: The Quality Manual Scope of Effort
- 10.2 Discussion
- Chapter 11: Hub Documents
- 11.2 Hub Template
- Chapter 12: Quality Manual Issues
- 12.2 Online Manual Issues
- Endnotes
- Chapter 13: Leadership
- 13.2 The Stewards Take Our Temperature
- 13.3 Team Leaders
- 13.4 Certification Audits
- Endnotes
- Part IV: QMS Effectiveness
- Chapter 14: The Biggest Change in ISO 9001:2000 From ISO 9001:1994
- Chapter 15: Quality Objectives
- 15.2 The Components of a Quality Objective
- 15.3 The Framework for Quality Objectives
- 15.4 Universal Quality Objectives Process
- Endnotes
- Part V: QMS Styles
- Chapter 16: Readership and Form
- 16.2 Par. 4.2.1 of the Standard
- Endnote
- Chapter 17: The Adverse Effects of Paraphrasing
- 17.2 Paraphrased Class I Characteristics
- 17.3 Paraphrased Class II Characteristics
- 17.4 Conclusions
- Chapter 18: Publication Media
- 18.2 Generic Numbering System
- Endnotes
- Chapter 19: Writing Style
- 19.2 Use Simple Declarative Sentences
- 19.3 Avoid Redundancy, i.e., repeated material
- 19.4 Stress the Active Voice (Subject, Verb, Object)
- 19.5 Clearly Label Section Content
- 19.6 Build a Useful Table of Contents (TOC)
- 19.7 Minimize Organizational Jargon, but Keep the Industry Language
- 19.8 Write To Be Understood, Not to Impress
- 19.9 Clearly Define Terms
- 19.10 Effectively Link the Reader to Referenced Documents
- 19.11 Use Bullets or Equivalent Symbols Wherever Possible
- 19.12 Avoid Words That End in ing
- 19.13 Use the Spell Checker, and Then Don t Believe It
- 19.14 Use Graphics Whenever Possible for Tables, Figures, and Flow Charts
- 19.15 Avoid the Future Tense - Stay with the Present Tense
- Endnotes
- Part VI: QMS Design Rule Summary
- Chapter 20: Issue Resolution
- 20.2 Benefits
- Endnote
- Chapter 21: QMS Documentation and Implementation Design Rules
- 21.2 Closing Invitation to the Case Studies
- Endnotes
- Part VII: Two Case Studies
- Chapter 22: Case Study 1: The Growth Corporation Upgrades to ISO 9001:2000
- 22.2 Application Notes to the Upgraded Quality Manual
- 22.3 The Upgraded ISO 9001:2000 Quality Manual: Cover Page and Table of Contents
- 22.4 Quality Management System (QMS)
- 22.5 Management Responsibility
- 22.6 Resource Management
- 22.7 Product Realization
- 22.8 Measurement, Analysis, and Improvement
- Chapter 23: Case Study 2: Mike s Advice on ISO 9001:2000 From the Ground Floor Up
- 23.2 The Certification Plan from the Ground Floor Up
- Appendix A: ISO 9000 Stewardship and Team Leader Summary
- Appendix B: Further Examples of Quality Policy Statements
- Appendix C: Checklist for ISO 9001:2000 Element 4.2.3: Control of Documents Quality Manual Requirements
- Appendix D: An Example of Excellent s Process Flow-Charting Protocol
- Index
- Index_B
- Index_C
- Index_D
- Index_E
- Index_F
- Index_G
- Index_H
- Index_I
- Index_J
- Index_L
- Index_M
- Index_N
- Index_O
- Index_P
- Index_Q
- Index_R
- Index_S
- Index_T
- Index_U
- Index_V
- Index_W
- List of Figures
- List of Tables
- List of Sidebars
ISO 9001: 2000 Quality Management System Design
ISBN: 1580535267
EAN: 2147483647
EAN: 2147483647
Year: 2003
Pages: 155
Pages: 155
Authors: Jay J. Schlickman