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ISO 9001: 2000 Quality Management System Design
ISO 9001: 2000 Quality Management System Design
ISBN: 1580535267
EAN: 2147483647
Year: 2003
Pages: 155
Authors:
Jay J. Schlickman
BUY ON AMAZON
Table of Contents
BackCover
ISO 9001 - 2000 Quality Management System Design
Preface
Part I: QMS Design Fundamentals
Chapter 1: QMS Foundations
1.2 Core Competencies
1.3 Selection of a QMS Baseline
Endnotes
Chapter 2: The ISO 9001:2000 QMS
2.2 Effective QMS Processes
2.3 The ISO 9000 QMS Process Model
Endnotes
Chapter 3: QMS Continual Improvement Framework
3.2 Continuous Improvement Cycle Within Elements
3.3 Mandatory Documentation Requirements
Endnotes
Part II: QMS Documentation Design
Chapter 4: Recommended QMS Documentation
4.2 The Four-Tier Pyramid Concept
4.3 The ISO 9001:2000 QMS Is To Be Documented
Endnotes
Chapter 5: Quality Manual Design
5.2 The Quality Manual Controversy
5.3 Strategic Framework for the Manual
5.4 Cross-Functional Manual Action Teams
5.5 SHALL Analysis
5.6 Manual Section Length
5.7 Concomitance
5.8 Nonapplicability of Specific SHALLS
5.9 Appropriate Detail Level
5.10 Level of Detail in Practice
5.11 Pyramid for a Manual
5.12 Quality Manual Sequences
5.13 Manual Configurations
5.14 Multidivisional Manuals
5.15 Sector-Specific Manuals
5.16 Potential Manual Readership
5.17 Manual Objectives
Endnotes
Chapter 6: Process Document Design
6.2 The Trouble with Tier II
6.3 ISO 9000 Quality Plans - Optional
6.4 Process Flow Charts
Endnotes
Chapter 7: Procedure Design
7.2 The Special Case of Work Instructions - Optional
Endnote
Chapter 8: Forms and the Control of Records
8.2 Records Are Mandatory Documents
8.3 The Records Master List
Endnotes
Chapter 9: Other Mandatory Documents
9.2 The Special Case of Product Characteristics
9.3 Mandatory Organizational Requirements
9.4 Mandatory Effective Implementation Requirement
9.5 Nonmandatory Sensible Requirements
9.6 Special Mandatory Requirements
9.7 Mandated Standards and Codes Requirement
Endnotes
Part III: QMS Implementation
Chapter 10: The Quality Manual Scope of Effort
10.2 Discussion
Chapter 11: Hub Documents
11.2 Hub Template
Chapter 12: Quality Manual Issues
12.2 Online Manual Issues
Endnotes
Chapter 13: Leadership
13.2 The Stewards Take Our Temperature
13.3 Team Leaders
13.4 Certification Audits
Endnotes
Part IV: QMS Effectiveness
Chapter 14: The Biggest Change in ISO 9001:2000 From ISO 9001:1994
Chapter 15: Quality Objectives
15.2 The Components of a Quality Objective
15.3 The Framework for Quality Objectives
15.4 Universal Quality Objectives Process
Endnotes
Part V: QMS Styles
Chapter 16: Readership and Form
16.2 Par. 4.2.1 of the Standard
Endnote
Chapter 17: The Adverse Effects of Paraphrasing
17.2 Paraphrased Class I Characteristics
17.3 Paraphrased Class II Characteristics
17.4 Conclusions
Chapter 18: Publication Media
18.2 Generic Numbering System
Endnotes
Chapter 19: Writing Style
19.2 Use Simple Declarative Sentences
19.3 Avoid Redundancy, i.e., repeated material
19.4 Stress the Active Voice (Subject, Verb, Object)
19.5 Clearly Label Section Content
19.6 Build a Useful Table of Contents (TOC)
19.7 Minimize Organizational Jargon, but Keep the Industry Language
19.8 Write To Be Understood, Not to Impress
19.9 Clearly Define Terms
19.10 Effectively Link the Reader to Referenced Documents
19.11 Use Bullets or Equivalent Symbols Wherever Possible
19.12 Avoid Words That End in ing
19.13 Use the Spell Checker, and Then Don t Believe It
19.14 Use Graphics Whenever Possible for Tables, Figures, and Flow Charts
19.15 Avoid the Future Tense - Stay with the Present Tense
Endnotes
Part VI: QMS Design Rule Summary
Chapter 20: Issue Resolution
20.2 Benefits
Endnote
Chapter 21: QMS Documentation and Implementation Design Rules
21.2 Closing Invitation to the Case Studies
Endnotes
Part VII: Two Case Studies
Chapter 22: Case Study 1: The Growth Corporation Upgrades to ISO 9001:2000
22.2 Application Notes to the Upgraded Quality Manual
22.3 The Upgraded ISO 9001:2000 Quality Manual: Cover Page and Table of Contents
22.4 Quality Management System (QMS)
22.5 Management Responsibility
22.6 Resource Management
22.7 Product Realization
22.8 Measurement, Analysis, and Improvement
Chapter 23: Case Study 2: Mike s Advice on ISO 9001:2000 From the Ground Floor Up
23.2 The Certification Plan from the Ground Floor Up
Appendix A: ISO 9000 Stewardship and Team Leader Summary
Appendix B: Further Examples of Quality Policy Statements
Appendix C: Checklist for ISO 9001:2000 Element 4.2.3: Control of Documents Quality Manual Requirements
Appendix D: An Example of Excellent s Process Flow-Charting Protocol
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_L
Index_M
Index_N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W
List of Figures
List of Tables
List of Sidebars
ISO 9001: 2000 Quality Management System Design
ISBN: 1580535267
EAN: 2147483647
Year: 2003
Pages: 155
Authors:
Jay J. Schlickman
BUY ON AMAZON
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