Endnotes

[1] The general issues inherent in setting up a QMS compliant with the Standard have been addressed in such articles as Ketola, Jeanne, and Kathy Roberts, "Transition Planning for ISO 9001:2000," Quality Digest, March 2001, p. 24, and McLymount, Rosalind, and Amy Zuckerman, "Slipping into ISO 9000:2000," Quality Digest, August 2001, p. 30, at http://www.qualitydigest.com.

[2] Online quality management systems have become common, especially for tier I and tier II documentation. See, for example, Accardi, Valeri, "ISO 9000 Without a Paper Manual," Quality Progress, November 2001, p. 86, at http://www.asq.org.

[3] See, for example: Cianfrani, Charles A., Joseph J. Tsiakals, and John E. (Jack) West, The ASQ ISO 9000:2000 Handbook, ASQ Quality Press, 2002, at http://qualitypress.asq.org.

[4] TQM methods are based on the work of Dr. Anthony F. Costonis, president and founder of Corporate Development Services, Inc., of Lynnfield, MA, at http://www.Corpdevelopment.com.