15.4 Universal Quality Objectives Process


15.4 Universal Quality Objectives Process

From this model of imperatives and the examples presented, we can derive a universal approach to quality objective design. This universal process is illustrated in Figure 15.1. In this concept, we form cross-functional action teams to expedite the creation, measurement, and analysis of quality objectives. For our example, the cross-functional teams are defined as objectives action teams (OATs). They, of course, could be called whatever is commonly used within an organization. The OATs follow the classic Deming cycle illustrated in Figure 15.2. Based on the defined components of a quality objective, the teams determine and ensure that quality-objective implementation is performed effectively. This type of approach to quality objectives design has been used successfully on both ISO 9000 and TQM implemented programs [4].

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Figure 15.1: Universal quality objectives design process.

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Figure 15.2: Application of the PDSA Deming cycle to ISO 9001—2000 quality objective design.

We have found that the creation of effective quality objectives has been an issue since the inception of the ISO 9000 schema in 1987. We have proposed a clearly defined quality objective process with examples for ISO 9001:2000 certification teams to use, which we believe can greatly enhance the value of their quality-objectives process. The ideas presented have been used successfully in the creation, implementation, and analysis of quality objectives applied to both ISO 9000 and TQM programs.

The exact manner in which the data is analyzed, plotted, and presented to top management is a matter of what makes sense for your organization. What is generally overlooked is that statistical techniques includes nonstatistical techniques (i.e., the manner in which data is represented in terms of Pareto charts, run charts, histograms, and other common forms of analytical display is as much a part of the statistical concept as SPC), which may or may not be useful.

[4]TQM methods are based on the work of Dr. Anthony F. Costonis, president and founder of Corporate Development Services, Inc., of Lynnfield, MA, at http://www.Corpdevelopment.com.




ISO 9001(c) 2000 Quality Management System Design
ISO 9001: 2000 Quality Management System Design
ISBN: 1580535267
EAN: 2147483647
Year: 2003
Pages: 155

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