Index_C

C

CAPA manager, 212

Case studies

Growth Corporation Quality Management System (GCQMS) manual, 287–347

invitation to, 283–84

Mike's advice on ISO 9001:2000, 349–54

Certification assessment, 290

Certification audits, 220–31

assessor role, 222–23

audit, 221–22

findings, 222

initial assessment, 229–31

management, 225

need for, 221

nonconformance and, 220

sector-specific requirements, 225–29

structure, 223–25

tip-of-the-iceberg effect, 229, 230

Certification plan (ground floor up), 350–54

illustrated, 351–53

results, 354

writing, 351

See also Case studies

Characteristics

critical, 181

paraphrasing, 252–55

product, 180–81

QMS, 14

specific, 181

Communications

customer, 324

internal, 315–16

of quality policies, 308, 310

Concomitance, 73–80

table, 77–80

training example of, 74–76

types of, 77–80

Continuous/continual improvement

continuous vs., 17–18

cycle, 219

cycle by paragraph, 20

cycle demonstration, 23

cycle within elements, 23–24

defined, 17

design and development, 23

element examples, 25

equivalency, 18

framework, 17–30

GCQMS manual, 344

imperative, 24

intrinsic nature of, 19

production and service provision, 24

as quality management principle, 296

Core competencies, 4–7

characterization, 4

exact choice of, 6

GCQMS, 297

identification of, 51

illustrated, 5

interaction between, 51

strategy, 6–7

typical set of, 5

Corrective action, 345–47

Corrective action reports (CARs), 218

Cover page, 292–93

Cross-functional team organization, 212–15

Current Good Manufacturing Practices (CGMP), 134–36

Customer complaints

corrective and preventative action, 217

filtering, 218

management, 187, 218

as mandatory requirement, 187

Customer-driven program, 19–20

Customer Focus (Section 5.2 GCQMS manual), 308

Customer-Related Processes (Section 7.2 GCQMS manual), 322–24

Customers

communication, 324

defined, 116–17

focus, 296

new, quality manual and, 142

property, 334

requirements, conversion of, 4

satisfaction, 338–39

satisfaction, as gain measure, 207

validation, 343

Cut-and-paste technique, 93–105

at-a-glance chart, 104–5

defined, 93

steps, 93, 103

See also Quality manual