Endnote

[1] Unfortunately, justifiable complaints against the ISO 9000 schema can be found throughout ISO 9000 publications (e.g., "ISO Warns Third-Party Industry to Police Its Self," Environmental Management Report, QSU Publishing Company, December 2001, p. 10. A more biting indictment is by Fahrlander, H. W. (Hank), Jr., "Don't Blame ISO 9000 for Poor Quality," Quality Systems Update, QSU Publishing Company, December 2001, p. 13.