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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
ISBN: 0071418210
EAN: 2147483647
Year: 2003
Pages: 150
Authors:
Michael George
BUY ON AMAZON
Part I - Using Lean Six Sigma for Strategic Advantage in Service
The ROI of Lean Six Sigma for Services
Getting Faster to Get Better Why You Need Both Lean and Six Sigma
Success Story #1 Lockheed Martin Creating a New Legacy
Seeing Services Through Your Customers Eyes-Becoming a customer-centered organization
Success Story #2 Bank One Bigger… Now Better
Executing Corporate Strategy with Lean Six Sigma
Success Story #3 Fort Wayne, Indiana From 0 to 60 in nothing flat
The Value in Conquering Complexity
Success Story #4 Stanford Hospital and Clinics At the forefront of the quality revolution
Part II - Deploying Lean Six Sigma in Service Organizations
Phase 1 Readiness Assessment
Phase 2 Engagement (Creating Pull)
Phase 3 Mobilization
Phase 4 Performance and Control
Part III - Improving Services
Service Process Challenges
Using DMAIC to Improve Service Processes
First Wave Service Projects
Raising the Stakes in Service Process Improvement
Designing World-Class Services (Design for Lean Six Sigma)
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
ISBN: 0071418210
EAN: 2147483647
Year: 2003
Pages: 150
Authors:
Michael George
BUY ON AMAZON
Absolute Beginner[ap]s Guide to Project Management
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Why Do This? Its Too Much Work
Seven Tips for Sellers
Stuff You Need to Know About Contracts
High-Speed Signal Propagation[c] Advanced Black Magic
Telegraphers Equations
RC Region
Pcb (printed-circuit board) Traces
Differential and Common-Mode Voltages and Currents
Controlling Crosstalk on Clock Lines
A Practitioners Guide to Software Test Design
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Use Case Testing
Control Flow Testing
Section IV - Supporting Technologies
When to Stop Testing
Microsoft WSH and VBScript Programming for the Absolute Beginner
Getting Started with the WSH and VBScript
Using Procedures to Organize Scripts
Combining Different Scripting Languages
Appendix A WSH Administrative Scripting
Appendix C Whats on the CD-ROM?
PMP Practice Questions Exam Cram 2
Exam Prep Questions
Answers and Explanations
Project Control
Professional Responsibility
Appendix A. CD Contents and Installation Instructions
Junos Cookbook (Cookbooks (OReilly))
Finding Out What IP Addresses Are Used on the Router
Making Sure a Routing Policy Is Functioning Properly
Setting Up Stub Areas
Viewing Information and LDP-Signaled LSPs in the Routing Tables
Using SSM
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