19.3 Avoid Redundancy, i.e., repeated material

19.3 Avoid Redundancy, i.e., repeated material

• For example, if the manual contains all of the quality policy statements, there is no need to restate them in lower tier documents—a common form of redundancy.

• Redundancy confuses the reader and forces the assessor to compare redundant sentences. Invariably they will differ and you may receive a nonconformance based on the degree of difference. The classic places for redundancy occur between tier II and tier III documents, and between flow charts and their attendant text, which usually just repeats the flow chart information.