Part III: QMS Implementation

Chapter List

Chapter 10: The Quality Manual Scope of Effort

Chapter 11: Hub Documents

Chapter 12: Quality Manual Issues

Chapter 13: Leadership

Part Overview

(George) Miller (1956) showed that the individual's ability to make absolute distinctions among stimuli, to distinguish phonemes from one another, to estimate numbers accurately, and to remember a number of discrete items all seemed to undergo a crucial change at about the level of seven items. Below that number, individuals could readily handle such tasks: above it, individuals were likely to fail. Nor did this discontinuity seem accidental.

—Howard Gardner, The Mind's New Science, New York: Basic Books, 1985, p. 89.

The beginning of wisdom is calling things by their right names.

—Old Chinese Proverb.