Endnotes

[1] There are dozens of good books on clear writing. I have often been asked why I haven't read them. One very nice little one is Bates, Jefferson D., Writing with Precision, Washington, DC: Acropolis Books, 1985. The old reliable one is Crews, Frederick, The Random House Handbook, New York: Random House, 1974. The issues of manual style are also addressed in publications such as Russo, C.W. Russ, "12 Rules To Make Your ISO 9000 Documentation Simple and Easy To Use," Quality Progress, March 1997, p. 51.

[2] The seminal work of Robert E. Horn of Information Mapping, Inc., Waltham, MA, has demonstrated that the effective communication of technical concepts requires a rate of approximately three to five ideas at a time as a specific block of information.