Part VII: Two Case Studies


Chapter List

Chapter 22: Case Study #1: The Growth Corporation Upgrades to ISO 9001:2000
Chapter 23: Case Study #2: Mike's Advice on ISO 9001:2000 From the Ground Floor Up

Part Overview

The secret of the master warrior is knowing when to fight, just as the secret of the artist is knowing when to perform. Knowledge of technical matters and methods is fundamental, but not sufficient to guarantee success; in any art of science of performance and action, direct perception of the potential of the moment is crucial to execution of a master stroke.

—Thomas Cleary in The Lost Art of War by Sun Tzu II, San Francisco: Harper, 1996, p. 52.

Whatever I find myself doing, I become aware that I must make a choice. I must make a choice or find the choice made for me. I must choose from whatever alternatives my experiences have stored up and from whatever alternatives my emotions made available to me. I must try to calculate the risks involved, and manage my fears while calculating.

—John C. Glidewell, Choice Points, Cambridge, MA: The MIT Press, 1972, p. 3.




ISO 9001(c) 2000 Quality Management System Design
ISO 9001: 2000 Quality Management System Design
ISBN: 1580535267
EAN: 2147483647
Year: 2003
Pages: 155

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