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Real-World .NET Applications

ISBN: 1558609237
EAN: 2147483647

Year: 2002
Pages: 144

Authors: Budi Kurniawan

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• Table of Contents
• BackCover
• Observing the User Experience - A Practitioner s Guide to User Research
• Foreword
• Preface
• Who Are You?
• What s Not in This Book?
• Acknowledgments
• Part I: Why Research is Good and How it Fits into Product Development
• Chapter 1: Typhoon: A Fable
• The Short History of Typhoon
• Chapter 2: Do a Usability Test Now
• What Did You Learn?
• What to Do Next
• Chapter 3: Balancing Needs Through Iterative Development
• Success for End Users Is ...
• Success for Advertisers Is ...
• Success for the Company Is ...
• A System of Balance: Iterative Development
• Iterative Development and User Research
• Example: A Scheduling Service
• Chapter 4: The User Experience
• Information Architecture
• Interaction Design
• Identity Design
• The User Experience Researcher
• Part II: User Experience Research Techniques
• Chapter 5: The Research Plan
• Goals
• Schedules
• Budgets
• Research Plan for Company X
• Summary
• Maintenance
• Chapter 6: Universal Tools: Recruiting and Interviewing
• Interviewing
• Chapter 7: User Profiles
• When to Do It
• How to Do It
• Using Profiles
• Example
• Chapter 8: Contextual Inquiry, Task Analysis, Card Sorting
• Contextual Inquiry
• Task Analysis
• Card Sorting
• Chapter 9: Focus Groups
• When Focus Groups Are Appropriate
• How to Conduct Focus Groups
• Focus Group Analysis
• Example
• Chapter 10: Usability Tests
• When to Test
• How to Do It
• How to Analyze It
• Example
• Chapter 11: Surveys
• When to Conduct Surveys
• How to Field a Survey
• How to Analyze Survey Responses
• Follow-Up and Ongoing Research
• Chapter 12: Ongoing Relationships
• Background
• Diaries
• Advisory Boards
• Beta Testing
• Telescoping
• Taking the Longer View
• Chapter 13: Log Files and Customer Support
• The Customer Support Process
• Collecting Comments
• Reading Comments
• Organize and Analyze Them
• Log Files
• What s in a Log File, and What s Not
• Logs and Cookies
• Some Useful Metrics
• Extracting Knowledge from Data
• Chapter 14: Competitive Research
• When Competitive Research Is Effective
• Competitive Research Methods
• Analyzing Competitive Research
• Acting on Competitive Research
• Example: A Quick Evaluation of ZDNet
• Chapter 15: Others Hard Work: Published Information and Consultants
• Published Information
• Hiring Specialists
• Chapter 16: Emerging Techniques
• Variations on Techniques
• Combining
• Part III: Communicating Results
• Chapter 17: Reports and Presentations
• Preparation
• The Report
• The Presentation
• Chapter 18: Creating a User-Centered Corporate Culture
• Integration
• Justification
• What If It s Too Difficult?
• The Only Direction
• Appendix A: The Budget Research Lab
• Video Equipment
• Options
• The Research Lab as Destination
• Appendix B: Common Survey Questions
• WebInternet Use Questions
• Product Use Questions
• Technological Capability Questions
• Appendix C: Observer Instructions
• Usability Tests
• Bibliography
• Quantitative Research
• Design Philosophy
• The Business of Usability
• Software Project Management
• Index
• Index_A
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J
• Index_K
• Index_L
• Index_M
• Index_N
• Index_O
• Index_P
• Index_Q
• Index_R
• Index_S
• Index_T
• Index_U
• Index_V
• Index_W
• Index_Y
• Index_Z
• List of Figures
• List of Tables
• List of Sidebars