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Chapter 1: Typhoon: A Fable
USABILITY TEST SESSION TRANSCRIPT
Chapter 3: Balancing Needs Through Iterative Development
Usability and Design
Chapter 5: The Research Plan
SAMPLE SPORT-i.COM STAKEHOLDER LIST
USER EXPERIENCE GOALS AND QUESTIONS FOR SPORT-i.COM
A PRIORITIZATION EXERCISE
GOALS FOR SPORT-i.COM REWRITTEN AS RESEARCH QUESTIONS
CHOOSING AMONG THE TECHNIQUES
RESEARCH DATES
Chapter 6: Universal Tools: Recruiting and Interviewing
EVENT SCHEDULING PROFILE
EVENT SCHEDULING RESEARCH PROFILE
Target Audience
Choosing an Incentive
"Snow Days"
Videotaping Interviews
Chapter 7: User Profiles
EXAMPLE GROUPS THAT NEED TO PARTICIPATE IN PROFILING
"This Is Not Quackery"
The Guerilla Method
Chapter 8: Contextual Inquiry, Task Analysis, Card Sorting
Artifacts
Video Recording
Guerilla Task Decomposition
Checking for Diagram Validity
Card Sorting to Prioritize
Chapter 9: Focus Groups
A SAMPLE FOCUS GROUP RECRUITING PROFILE
How to Create a Seating Order
A Feature Buying Exercise
FOCUS GROUP OBSERVER INSTRUCTIONS
SAMPLE TOP-LEVEL CODES FOR AN INSURANCE FOCUS GROUP
Chapter 10: Usability Tests
A Feature Prioritization Exercise
Estimating Task Time
FORK TASKS
USABILITY TEST OBSERVER INSTRUCTIONS
MARLON'S TASK PERFORMANCE
TASK PERFORMANCE TIME MEASURES
2x Video Decks Are Cool
Chapter 11: Surveys
SAMPLE SURVEY QUESTION GRID
OPINION OF FEATURES BASED ON LENGTH OF TIME ON THE WEB
Free Web Survey Tools
Form Tricks
APPROXIMATE SAMPLE SIZES (ASSUMING 5% STANDARD ERROR, 95% CONFIDENCE, AND NORMAL VARIATION)
Random Selection JavaScript
How to Deal with Missing Data
Chapter 12: Ongoing Relationships
Self-Reporting
CCCORP USER ADVISORY BOARD CHARTER
RESPONSIBILITIES AND STRUCTURE OF THE USDA USER ADVISORY BOARD CHARTER
Chapter 13: Log Files and Customer Support
Coding Software
TYPICAL ACCESS LOG ELEMENTS
Log Analysis Ethics
A Note About CRM
Chapter 14: Competitive Research
Benchmarking
Chapter 15: Others' Hard Work: Published Information and Consultants
PARTIAL TARGET AUDIENCE PROFILE
Some Free Internet Resources
SAMPLE RFP
GUIDELINES FOR MANAGING SPECIALISTS
Chapter 17: Reports and Presentations
Newspaper Style
Executive Summary
Procedure
Evaluator Profiles
Leah
Observations
Conclusion
Interesting Quotations
Chapter 18: Creating a User-Centered Corporate Culture
Prepare for Failure
SOME TYPICAL WEB SITE METRICS
SOME SPORT-i.COM METRICS
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Table of content
Real-World .NET Applications
ISBN: 1558609237
EAN: 2147483647
Year: 2002
Pages: 144
Authors:
Budi Kurniawan
BUY ON AMAZON
Certified Ethical Hacker Exam Prep
Security Testing
Covert Communications
Apply Your Knowledge
Social Engineering
Web Application Vulnerabilities
The .NET Developers Guide to Directory Services Programming
DirectorySearcher Overview
Returning Many Results with Paged Searches
Useful Shortcuts for Developers
Expanding Group Membership
Appendix C. Troubleshooting and Help
The CISSP and CAP Prep Guide: Platinum Edition
Cryptography
Legal, Regulations, Compliance, and Investigations
Physical (Environmental) Security
Understanding Certification and Accreditation
Appendix E The Information System Security Management Professional (ISSMP) Certification
Secure Programming Cookbook for C and C++: Recipes for Cryptography, Authentication, Input Validation & More
Wrapping Lines in a Text File
Add Margins to a Text File
Using Constructors and Destructors to Manage Resources (or RAII)
Implementing a Dynamically Sized Matrix
Initializing Shared Resources Once
802.11 Wireless Networks: The Definitive Guide, Second Edition
Mobility Support
General Functions of an Access Point
Evaluating a Logical Architecture
Security Architecture
Current Trends in Wireless Networking
Python Standard Library (Nutshell Handbooks) with
The rfc822 Module
The colorsys Module
The posixpath Module
The dircache Module
The timing Module
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