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How long have you been using [name of product]?
| ○ | This is my first time |
| ○ | Less than one week |
| ○ | 1 week to 1 month |
| ○ | 1–6 months |
| ○ | 6 months to 1 year |
| ○ | 1–2 years |
| ○ | 2–3 years |
| ○ | 3 or more years |
| ○ | Don't know |
Which of the features from the following list have you used in the last three times you used [name of product]? (Check all that apply)
| ○ | Feature 1 |
| ○ | Feature 2 |
| ... | |
| ○ | None |
| ○ | Don't know |
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