Table of Contents

Observing the User Experience: A Practitioner's Guide to User Research
by Mike Kuniavsky	ISBN:1558609237
Morgan Kaufmann Publishers 2003 (576 pages)
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. This text will help bridge that gap to understand what your users want and need from your product.

Table of Contents
	Observing the User Experience—A Practitioner's Guide to User Research
	Foreword
	Preface
	Part I - Why Research is Good and How it Fits into Product Development
	Chapter 1	-	Typhoon: A Fable
	Chapter 2	-	Do a Usability Test Now!
	Chapter 3	-	Balancing Needs Through Iterative Development
	Chapter 4	-	The User Experience
	Part II - User Experience Research Techniques
	Chapter 5	-	The Research Plan
	Chapter 6	-	Universal Tools: Recruiting and Interviewing
	Chapter 7	-	User Profiles
	Chapter 8	-	Contextual Inquiry, Task Analysis, Card Sorting
	Chapter 9	-	Focus Groups
	Chapter 10	-	Usability Tests
	Chapter 11	-	Surveys
	Chapter 12	-	Ongoing Relationships
	Chapter 13	-	Log Files and Customer Support
	Chapter 14	-	Competitive Research
	Chapter 15	-	Others' Hard Work: Published Information and Consultants
	Chapter 16	-	Emerging Techniques
	Part III - Communicating Results
	Chapter 17	-	Reports and Presentations
	Chapter 18	-	Creating a User-Centered Corporate Culture
	Appendix A	-	The Budget Research Lab
	Appendix B	-	Common Survey Questions
	Appendix C	-	Observer Instructions
	Bibliography
	Index
	List of Figures
	List of Tables
	List of Sidebars