Table of Contents


observing the user experience: a practitioner's guide to user research
Observing the User Experience: A Practitioner's Guide to User Research
byMike Kuniavsky ISBN:1558609237
Morgan Kaufmann Publishers 2003 (576 pages)

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. This text will help bridge that gap to understand what your users want and need from your product.

Table of Contents
Observing the User Experience—A Practitioner's Guide to User Research
Foreword
Preface
Part I - Why Research is Good and How it Fits into Product Development
Chapter 1- Typhoon: A Fable
Chapter 2- Do a Usability Test Now!
Chapter 3- Balancing Needs Through Iterative Development
Chapter 4- The User Experience
Part II - User Experience Research Techniques
Chapter 5- The Research Plan
Chapter 6- Universal Tools: Recruiting and Interviewing
Chapter 7- User Profiles
Chapter 8- Contextual Inquiry, Task Analysis, Card Sorting
Chapter 9- Focus Groups
Chapter 10- Usability Tests
Chapter 11- Surveys
Chapter 12- Ongoing Relationships
Chapter 13- Log Files and Customer Support
Chapter 14- Competitive Research
Chapter 15- Others' Hard Work: Published Information and Consultants
Chapter 16- Emerging Techniques
Part III - Communicating Results
Chapter 17- Reports and Presentations
Chapter 18- Creating a User-Centered Corporate Culture
Appendix A- The Budget Research Lab
Appendix B- Common Survey Questions
Appendix C- Observer Instructions
Bibliography
Index
List of Figures
List of Tables
List of Sidebars


Back Cover

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.

Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

  • Explains how to create usable products that are still original, creative, and unique
  • A valuable resource for designers, developers, project managers—anyone in a position where their work comes in direct contact with the end user.
  • Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively
  • Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users

About the Author

Mike Kuniavsky is a founding partner of Adaptive Path, a user experience consulting company in San Francisco. He has been developing commercial web sites since 1994, and is the interaction designer of an award-winning search engine, HotBot. He created the Wired Digital User Experience Laboratory and served as its chief investigator for two years. His design work and writing have appeared in many publications, including WebMonkey, ID Magazine, Wired, Step-By-Step Design, Inc., The Wall Street Journal, The LA Times, and .Net (UK).