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Practical Service Level Management: Delivering High-Quality Web-Based Services
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors:
John McConnell
,
Eric Siegel
BUY ON AMAZON
Practical Service Level Management: Delivering High-Quality Web-Based Services
Table of Contents
Copyright
Acknowledgments
About the Authors
About the Technical Reviewers
Preface
PartI.Service Level Agreements and Introduction to Service Level Management
Chapter1.Introduction
E-business Services
Webbed Services and the Webbed Ecosystem
Service Level Management
Structure of the Book
Summary
Chapter2.Service Level Management
Overview of Service Level Management
Introduction to Technical Metrics
Measurement Granularity
Measurement Validation and Statistical Analysis
Business Process Metrics
Service Level Agreements
Summary
Chapter3.Service Management Architecture
Web Service Delivery Architecture
Service Management Architecture: History and Design Factors
Service Management Architecture: A General Example
Summary
PartII.Components of the Service Level Management Infrastructure
Chapter4.Instrumentation
Differences Between Element and Service Instrumentation
Information for Service Management Decisions
Instrumentation Modes: Trip Wires and Time Slices
The Instrumentation System
Instrumentation Design for Service Monitoring
Instrumentation Trends
Summary
Chapter5.Event Management
Event Management Overview
Basic Event Management Functions: Reducing the Noise and Boosting the Signal
A Market-Leading Event Manager: Micromuse
Summary
Chapter6.Real-Time Operations
Reactive Management
Proactive Management
Automated Responses
Examples of Commercial Operations Managers
Summary
Chapter7.Policy-Based Management
Policy-Based Management
The Need for Policies
A Policy Architecture
Policy Design
Policy Product Examples
Summary
Chapter8.Managing the Application Infrastructure
Interaction of Operations and Application Development Teams
Application-Level Metrics
Transaction Response Time: An Example of Dependence on Lower-Level Services
Instrumenting Applications
Summary
Chapter9.Managing the Server Infrastructure
Architecture of the Server Infrastructure
Instrumentation of the Server Infrastructure
Summary
Chapter10.Managing the Transport Infrastructure
Technical Quality Metrics for Transport Services
QoS Technologies
Managing Data Flows Among Organizations
Summary
PartIII.Long-term Service Level Management Functions
Chapter11.Load Testing
The Performance Envelope
Load Testing Benchmarks
Load Test Beds and Load Generators
Building Transaction Load-Test Scripts and Profiles
Using the Test Results
Summary
Chapter12.Modeling and Capacity Planning
Advantages of Simulation Modeling
Complexity of Simulation Modeling
Simulation Model Examples
Capacity Planning
Summary
PartIV.Planning and Implementation of Service Level Management
Chapter13.ROI: Making the Business Case
Impact of ROI on the Organization
A Basic ROI Model
Soft Benefits
ROI Case Study
Summary
Chapter14.Implementing Service Level Management
Phased Implementation of SLM
An SLM Project Implementation Plan
Summary
Chapter15.Future Developments
The Demands of Speed and Dynamism
Evolution of Management Systems Integration
Architectural Trends for Web Management Systems
Business Goals for Service Performance
Finding the Best Tools
Summary
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Z
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors:
John McConnell
,
Eric Siegel
BUY ON AMAZON
ADO.NET 3.5 Cookbook (Cookbooks (OReilly))
Finding Rows in a DataView
Updating Server Data Using .NET Remoting
Exporting the Results of a Query as a String
Binding Complex Data to Web Forms Controls
A.3. Structures
MySQL Stored Procedure Programming
Conclusion
Conditional Control
Stored Programs and J2EE Applications
Installing the MySQLdb Extension
Cursors
Google Maps Hacks: Tips & Tools for Geographic Searching and Remixing
Hack 10. Add a Google Map to Your Web Site
Hack 37. View Your GPS Tracklogs in Google Maps
Hack 44. You Got Your A9 Local in My Google Maps!
Hack 60. Make Things Happen When the Map Moves
Hack 63. Read and Write Markers from a MySQL Database
Special Edition Using Crystal Reports 10
OLAP Concepts and OLAP Reporting
Crystal Analysis Excel Plug-in
Troubleshooting
Programming with the Report Engine Object Model
Introduction to Crystal Enterprise Embedded Edition
Cisco ASA: All-in-One Firewall, IPS, and VPN Adaptive Security Appliance
PPTP
Summary
Functional Screens
Security Contexts
Site-to-Site VPN Setup Using PKI
Understanding Digital Signal Processing (2nd Edition)
REFERENCES
Chapter Five. Finite Impulse Response Filters
COMPLEX DOWN-CONVERSION
WHY CARE ABOUT THE HILBERT TRANSFORM?
Section A.1. GRAPHICAL REPRESENTATION OF REAL AND COMPLEX NUMBERS
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