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Practical Service Level Management: Delivering High-Quality Web-Based Services
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors:
John McConnell
,
Eric Siegel
BUY ON AMAZON
Practical Service Level Management: Delivering High-Quality Web-Based Services
Table of Contents
Copyright
Acknowledgments
About the Authors
About the Technical Reviewers
Preface
PartI.Service Level Agreements and Introduction to Service Level Management
Chapter1.Introduction
E-business Services
Webbed Services and the Webbed Ecosystem
Service Level Management
Structure of the Book
Summary
Chapter2.Service Level Management
Overview of Service Level Management
Introduction to Technical Metrics
Measurement Granularity
Measurement Validation and Statistical Analysis
Business Process Metrics
Service Level Agreements
Summary
Chapter3.Service Management Architecture
Web Service Delivery Architecture
Service Management Architecture: History and Design Factors
Service Management Architecture: A General Example
Summary
PartII.Components of the Service Level Management Infrastructure
Chapter4.Instrumentation
Differences Between Element and Service Instrumentation
Information for Service Management Decisions
Instrumentation Modes: Trip Wires and Time Slices
The Instrumentation System
Instrumentation Design for Service Monitoring
Instrumentation Trends
Summary
Chapter5.Event Management
Event Management Overview
Basic Event Management Functions: Reducing the Noise and Boosting the Signal
A Market-Leading Event Manager: Micromuse
Summary
Chapter6.Real-Time Operations
Reactive Management
Proactive Management
Automated Responses
Examples of Commercial Operations Managers
Summary
Chapter7.Policy-Based Management
Policy-Based Management
The Need for Policies
A Policy Architecture
Policy Design
Policy Product Examples
Summary
Chapter8.Managing the Application Infrastructure
Interaction of Operations and Application Development Teams
Application-Level Metrics
Transaction Response Time: An Example of Dependence on Lower-Level Services
Instrumenting Applications
Summary
Chapter9.Managing the Server Infrastructure
Architecture of the Server Infrastructure
Instrumentation of the Server Infrastructure
Summary
Chapter10.Managing the Transport Infrastructure
Technical Quality Metrics for Transport Services
QoS Technologies
Managing Data Flows Among Organizations
Summary
PartIII.Long-term Service Level Management Functions
Chapter11.Load Testing
The Performance Envelope
Load Testing Benchmarks
Load Test Beds and Load Generators
Building Transaction Load-Test Scripts and Profiles
Using the Test Results
Summary
Chapter12.Modeling and Capacity Planning
Advantages of Simulation Modeling
Complexity of Simulation Modeling
Simulation Model Examples
Capacity Planning
Summary
PartIV.Planning and Implementation of Service Level Management
Chapter13.ROI: Making the Business Case
Impact of ROI on the Organization
A Basic ROI Model
Soft Benefits
ROI Case Study
Summary
Chapter14.Implementing Service Level Management
Phased Implementation of SLM
An SLM Project Implementation Plan
Summary
Chapter15.Future Developments
The Demands of Speed and Dynamism
Evolution of Management Systems Integration
Architectural Trends for Web Management Systems
Business Goals for Service Performance
Finding the Best Tools
Summary
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Z
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors:
John McConnell
,
Eric Siegel
BUY ON AMAZON
WebLogic: The Definitive Guide
Development Guidelines
Features of WebLogics CMP
Packaging and Deployment
Creating a Custom Authentication Provider
Using the SNMP Agent
Java for RPG Programmers, 2nd Edition
Structured Operations And Statements
Threads
Database Access
More Java
Appendix B Mixing RPG And Java
Microsoft Windows Server 2003(c) TCP/IP Protocols and Services (c) Technical Reference
Wide Area Network (WAN) Technologies
Address Resolution Protocol (ARP)
Transmission Control Protocol (TCP) Basics
RADIUS and Internet Authentication Service
Internet Information Services (IIS) and the Internet Protocols
Service-Oriented Architecture (SOA): Concepts, Technology, and Design
The roots of SOA (comparing SOA to past architectures)
Correlation
Service design overview
WS-ReliableMessaging language basics
WS-Policy language basics
PMP Practice Questions Exam Cram 2
Project PlanningCore Processes
Answers and Explanations
Project Closing
Exam Prep Questions
Appendix A. CD Contents and Installation Instructions
Microsoft Visual Basic .NET Programmers Cookbook (Pro-Developer)
Arrays and Collections
Files and Directories
ADO.NET
Security and Cryptography
Useful COM Interop
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