Summary


Event management takes in a large volume of alerts of varying value and produces a smaller volume of events that require further attention. It reduces the volume using de-duplication, roll-up, artifact elimination, filtering, and correlation to remove artifacts and identify the alarms that matter for maintaining service quality.

After events are identified, they are prioritized to add additional guidance to keep the staff focused on the most pressing technical or business problems. The last step is using the event manager to activate the management tools that have registered for specific events, thus completing the transformation of raw instrumentation into actions to be taken.

Event management will become a key integration point as internally generated alerts are used to activate other tools and to manage process steps. The creation of sequenced tool operations enables organizations to build more sophisticated automated management processes.




Practical Service Level Management. Delivering High-Quality Web-Based Services
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128

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