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Global IT Outsourcing: Software Development across Borders

ISBN: 0521039487
EAN: 2147483647

Year: 2003
Pages: 91

Authors: Sundeep Sahay, Brian Nicholson, S. Krishna

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• Table of Contents
• BackCover
• Global IT Outsourcing - Software Development Across Borders
• Foreword
• Chapter 1: Introducing The Phenomenon of Global Software Work
• 1.2 Organizational forms and GSW
• 1.3 Nature of GSW
• 1.4 Global trends in GSW
• 1.5 Future challenges and opportunities
• Bibliography
• Further and Background Reading
• Chapter 2: Globalization and Global Software Work
• 2.2 GSAs as models of and models for globalization
• 2.3 Theories of globalization
• 2.4 Micro-level themes in GSW
• 2.5 Empirical programme of research
• Bibliography
• Chapter 3: GlobTel s GSA Programme in India
• 3.2 Background
• 3.3 GlobTel s externalization to India
• Chapter 4: The GlobTel - Witech Relationship - A Standardization Perspective
• 4.2 Case narrative
• 4.3 Case analysis: a standardization perspective
• 4.4 Standardization, tensions and the GSA process
• Bibliography
• Chapter 5: Global Software Work - An Identity Perspective
• 5.2 Case narrative
• 5.3 Case analysis: an identity perspective
• 5.4 Conclusions
• Bibliography
• Chapter 6: The GlobTel - MCI Relationship - The Dialectics of Space and Place
• 6.2 Case narrative
• 6.3 Stabilization of the relationship and residual tensions (1999 - 2000)
• 6.4 Case analysis: the perspective of space and place
• 6.5 The nature of space - place analysis: a dialectical perspective
• 6.6 The dialectics of space and place and the process of GSA evolution
• Bibliography
• Chapter 7: Managing the Knowledge Transfer Process - The Case of Sierra and its Indian Subsidiary
• 7.2 Case narrative
• 7.3 Discussion
• 7.4 Conclusion
• Bibliography
• Chapter 8: The Case of Gowing and Eron GSA - Power and Control
• 8.2 Case narrative
• 8.3 Case analysis
• 8.4 Conclusion and implications
• Bibliography
• Chapter 9: Cross-cultural Communication Challenges - GSAs Between Japanese and Indian Firms
• 9.2 Culture, communication and GSAs
• 9.3 Indian - Japanese GSAs: some empirical issues of communication
• 9.4 Analysis of cross-cultural communication issues
• Bibliography
• Chapter 10: Reflections and Synthesis on Theoretical Insights
• 10.2 Reflections on the theoretical process
• 10.3 Theoretical synthesis
• 10.4 Extensions and limitations of the research programme
• Bibliography
• Chapter 11: Managerial Implications
• 11.2 Managing knowledge
• 11.3 Managing people
• 11.4 Managing communication
• 11.5 Managing relationships
• 11.6 Managing ethically
• 11.7 Conclusions
• Bibliography
• Index
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J
• Index_K
• Index_L
• Index_M
• Index_N
• Index_O
• Index_P
• Index_R
• Index_S
• Index_T
• Index_U
• Index_V
• Index_W
• List of Figures
• List of Tables
• List of Boxes