Global IT Outsourcing: Software Development across Borders - page 77


Index

K

knowledge, distinction from information and learning, 134

knowledge asymmetries, 197 “199

knowledge-based trust, 250 “251

knowledge management, 240 “241

knowledge rearticulation, 224

knowledge sharing see knowledge transfer

knowledge transfer, 36 “37, 209, 221 “225

and identity, 212, 222 “223

and standardization, 222, 224

between individuals, 132

between institutions, 132

in project teams , 132

over time, 133

Korea, 43, 44, 47, 209, 257



Index

L

Lam knowledge models, 179 “80, 195, 196 “7

learning, distinction from information and knowledge, 134

legacy products, 8, 47, 73 “4, 100, 119, 189, 215, 242

life-cycle model of GSAs, 249

local cultural values, 9

local standards, 83 “84, 85

localization, 29

localized knowledge, 132

low-context communication, 198



Index

M

Malaysia, 12

management

effects of globalization, 28 “9

implications for, 236 “58

local “global approaches, 23

project, 60, 185 “91, 236

standardization of, 76, 78, 79 “81

Manila, 12, 238, 243

maturity phase of GSAs, 248, 249

McDonald s, 113

MCI, 43, 51, 114, 215, 218

see also GlobTel “MCI GSA

mediation of culture, 94

methodologies (IT), 40 “1, 156, 168 “9, 171 “3, 188, 245

methodology (research) see research

metropolitan centres , 11

Mexico, 21

middlemen, 239, 251

see also brokers , gateways and hub business model

Mitra, 136 “7, 139, 140, 144, 215, 251 “2

mobility, of software development, 8

models of globalization, 27 “28, 204, 211, 219, 227, 231, 233

modularization , of software, 112

Moscow, 12, 17

motivators for GSAs see champions , Ghosh, Jones, Mitra, Paul and Shinde

multinational corporations, ethical behaviour, 255

multinational organizations, 3 “4

Mumbai, 12



Index

N

national cultures, 159, 178 “179

see also India, culture and society, Japan and national stereotypes

national stereotypes, 210, 230

nearsourcing, 21, 23, 221, 239

networks

GSAs as, 4 “6, 30 “1, 237, 238 “9

society as, 205, 220, 237

see also Castells network model

networked organizations, 30 “1, 34

Norway, 233

Novosibirsk, 12, 17



Index

O

on-site/offshore arrangements

and e-commerce, 144 “5

balance of, 134, 153, 183, 222

definition, 3

open systems, 7, 57

organizational culture, 90 “2, 93

and identity and image, 90, 93, 101, 106 “7

Comsoft, 101, 102, 105 “6, 107

hybridization, 108

MCI, 118 “9

see also national culture

organizational forms, 2 “6

organizational identity, 90, 92, 93, 106

and culture and image, 90, 93, 101, 106 “7

and globalization, 88

and GSAs, 88 “9, 93 “4

Comsoft, 95 “7, 100, 103 “4, 207

hybridization, 39

between GlobTel and Witech, 69, 81

organizational image, 92 “93, 106

and culture and identity, 90, 93, 101, 106 “7

organizational models, 5, 23

see also business models for GSAs

˜organizational models of knowledge, 180, 189, 196 “7, 240

orientation programmes, 59, 183

outsourcing, 9 “10