Index_C

C

calculability dimension of institutions, 6

calculative trust, 250, 252 “3

call centres , 25

Canada, 21

Capability Maturity Model, 13, 33, 76, 133, 243

see also standards

Castells network model, 11 “12, 30 “1, 40, 205, 220

see also networks

champions , 251

see also Ghosh Jones, Mitra, Paul and Shinde

change dialectical principle, 124, 125 “6

Chile, 12

China

as GSA supplier, 12, 18 “20, 243

cultural affinity with Japan, 184, 187, 196

Cisco Systems, 4

clients , interfaces with, 137 “138

collaboration, in communication, 42

communication

and knowledge transfer, 230 “231

and power, 230

and standardization, 230

dissonances, 230

in GlobTel “Witech GSA, 209 “10

management of, 245 “8

theory, 229 “32

communication links, 61, 68

see also email, ICTs and videoconferencing

community of practice, 36 “7, 134 “5, 147, 152, 221 “2, 240

competition

as motivation for GSAs, 56

between suppliers, 21 “22

ComSoft

and attrition, 97

and Indian Institute of Technology, 95, 104

and Japan, 99 “100, 104

and North American, 99 “100

culture, 101, 102, 105 “6, 107

development vision, 95 “7

identity, 95 “7, 100, 103 “4, 207

˜Indianness , 94, 96 “7, 104

self “ reliance , 96

telecommunications expertise, 99, 100

Comsoft “GlobTel GSA

analysis, 101 “9

narrative, 94 “100

survey methods , 43, 44, 51

congruence , 152

consumption of software, 7

contradiction dialectical principle, 124, 126 “7

control

and standardization, 146, 253

and trust, 249 “53

see also power and control

control dimension of institutions, 6

co-presence, 129 “30

see also face-to-face contact, proximity and virtual presence

corporate responsibility, 256, 258

cost savings, 56, 238

cross-cultural communication, 41 “2, 176 “201

research into, 177 “8

cultural orientation, 59, 183

see also training