Global IT Outsourcing: Software Development across Borders - page 70


Index

D

decentralization, 31, 34

Delhi, 12

Deloitte Consulting, 238

developers

movement of, 117, 212

shortage of, 54, 56

work preferences, 6 “7

see also attrition and immigration

dialectic, 124 “6

disembedding mechanism, 31 “2, 36, 206, 213, 231

domain-focused service model, 182 “3, 185

Dublin, 12



Index

E

economies of scale, 7, 8, 10, 81

efficiency dimension of institutions, 6

Egypt, 12

electronic spaces, 113, 127

email, 42, 127, 190

embedded knowledge, 145, 151

embrained knowledge, 145

employment, 203 “204, 257

see also attrition, human relations management, immigration and recruitment

encoded dialogue, 151

encoded knowledge, 145

encultured knowledge, 145, 146, 148, 151, 240

Enterprise India Initiative, 251

Eron see Gowing “Eron GSA

ethical code for GSAs, 256

see also standards

ethical management, 253 “8

see also standards

expansion phase of GlobTel externalisation, 54, 59 “62

expatriate staff, 68, 70, 78 “9, 82, 115, 116, 117

extension phase of GSAs, 248, 249



Index

F

face-to-face contact, 60, 137, 138, 186

see also co-presence, proximity and virtual presence

financing, 58, 63, 234

fixed price pricing method, 5

Foucault, 155 “6, 169, 208

front-end offices, 250

functionalist view

of communication, 246

of organizational culture, 90 “1



Index

G

gateways, 184

see also brokers , hub business model and middlemen

geography of GSAs, 113 “4, 127

Germany, green card entry, 32

Ghosh, Suomitro, 55 “6, 94 “5, 119, 214, 251

Giddens, 157 “8, 206, 207

global organizations, types of, 3 “4

global software alliances (GSAs)

and globalization theories , 29 “34

as models of globalization, 27 “9

as networks, 30 “1

as processes, 31 “2

definition, 3 “6, 23

implications for managers, 236 “58

management of, 248 “50

phases, 248 “9

previous research, 23

revenue, world-wide, 11, 20

types of, 2 “6, 239

see also GlobTel “Comsoft GSA, Globtel “MCI GSA, GlobTel “Witech GSA, Gowing “Eron GSA and Japan “India GSAs

global software work (GS)

definition, 1, 6 “11

organizational forms, 2 “6

overview, 11 “20

global standards, 83 “4

globalization, 2 “3

and culture, 159 “60

and Gow “Eron GSA, 170 “1, 173

and identity, 88, 109

and individuals, 32, 33

and space “place distinction, 112

GSAs as models of/for, 27 “8, 204, 211, 219, 227, 231, 233

in analysis of GSAs, 29 “34

global “local standardization, 208

GlobTel

externalization programme see GlobTel “Comsoft GSA, Globtel “MCI GSA and GlobTel “Witech GSA

Global R&D Group, 55 “9, 82 “83

GSODC, 117 “18

history, 51 “4, 62 “63

˜right angle turn , 53, 63, 72 “4, 98, 100, 119, 222

survey methods , 44 “6, 51

GlobTel “Comsoft GSA

analysis, 101 “109

narrative, 94 “100

see also Comsoft

GlobTel Manager, 71, 79 “81

GlobTel “MCI GSA

and attrition, 115, 117

and GSODC proposal, 117 “18

communication links, 115, 116 “17

culture, 118 “19

dialectical analysis, 123 “31, 206

first-level analysis, 120 “3

growth phase, 116 “19, 121, 122 “3

initiation phase, 114 “16, 120 “2

narrative, 114 “20

stabilization phase, 119 “20, 121, 123

survey methods, 45 “6

telecommunications expertise, 114

time line, 121

see also MCI

GlobTel Overseas Software Development Centre, 72

GlobTel “Witech GSA

analysis, 74 “81

communication links, 61, 68

extension phase, 73 “74

growth phase, 71 “3

initiation phase, 67 “71, 214

survey method, 43, 44 “6, 51

see also Witech

glocalization , 29

Gowing “Eron GSA, 43, 44, 46

analysis of, 165 “71

and identity, 215

communication links, 164

company backgrounds, 160 “2

growth phase, 163 “5

initiation phase, 161 “3

motivation, 162 “3

mutual trust, 252

survey methods, 43, 44, 46

use of standardization, 211 “12

growth phase of GSAs, 248, 249