Global IT Outsourcing: Software Development across Borders - page 74


Index

H

Hall communication model, 195, 197 “9

hardware development, problems of, 183

Harvey criterion of dialectic, 124, 129

heterogeneity, of software development, 8

hierarchical organizations, 31

high-context communication, 198

high-technology business, 101, 102, 103 “4, 107

Hofstede cultural model, 159, 177, 208

homogenization, 29

Hong Kong, 19

hub business model, 5, 68, 81, 184

see also business models for GSAs

human resources management, 28, 70, 71, 72, 242 “5

see also attrition, developers and immigration

˜hybrid manager concept, 245 “6

hybrid work models, 256 “7

hybridization, as form of globalization, 29, 200

Hyderabad, 12



Index

I

ICTs

and cultural normalization, 188, 200

as control mechanisms, 157

cross-cultural communication, 41 “42

enabling role for GSAs, 6, 23, 31, 56

in Japan “India GSAs, 192

limitations, 151, 152

simultaneity and synchronicity, 232

usage strategies, 246 “248

see also communication links, email and videoconferencing

identification-based trust, 250, 251 “252

identity, 38, 40, 214 “217

and power and control, 215

and standardization, 212, 215

Giddens and Castells models, 206 “7, 217

hybridization of, 39

see also organizational identity

identity of organization members , 93

immigration , 32, 237

India

academic institutions, 95, 101, 102, 104 “5, 107

as GSA supplier, 12, 13 “14, 20

culture and society, 86, 101 “3, 107, 143, 148 “9, 165 “7

GSAs with Japan, 99 “100, 176 “201

human resources development, 22

see also under individual GSAs

Indian Institute of Technology, 95, 104

individualization, 33, 217

individuals, and globalization, 32, 33

information, distinction from knowledge and learning, 134

˜infomation-processing view of knowledge transfer, 134, 136

informational capitalism , 213

infrastructure, standardization of, 75

initiation phase of GSA life-cycle, 248, 249

inscriptions, 78, 81

see also standards

insourcing, 21, 23

institutional reflexivity, 132, 206

instrumental view of workers, 173

intangibility, of software development, 8

intellectual property rights, 5, 68, 224, 257

see also broker business model; brokers and hub business model and middlemen

international organizations, 3

internationalization of software, 64

Internet, 28, 200

interpretive view of communication, 246

interpretivist view of organizational culture, 91

invariants, in translation, 83, 214

Ireland, 12, 14 “15, 20

ISO 9000, 33, 113, 163

see also standards

Israel, 12, 15 “16, 20, 60



Index

J

Japan

and intellectual property rights, 257

and new ICTs, 201

and North American culture, 210

interviews, 44, 47, 209

knowledge transfer problems, 230, 241

motivation for outsourcing, 181

negotiating methods , 185 “6

preference for graphics, 188 “9

preference for US technology, 207

social relationships, 191 “5

tolerance for unstructured outsourcing, 10 “11

Japan “India GSAs

and Comsoft, 99 “100, 104

business models, 182 “5

communication problems, 181 “201

growth of, 176 “7

motivation for, 181

project management, 185 “91

Japansoft, 184

research into, 177 “8

joint ventures , 5, 56 “7, 152, 184

Jones, David, 161, 162, 163, 164