Commitment

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19. Signature Approval or Disapproval

Signature Approval of Commitment

Organization/Representative	Signature	Date
Business Unit Sponsor:
		/ /
____________________________ Working Client (Business Rep):	_________________	__________
		/ /
____________________________ Working Client (Business Rep):	_________________	__________
		/ /
____________________________ Working Client (Business Rep):	_________________	__________
		/ /
____________________________ Working Client (Business Rep):	_________________	__________
		/ /
____________________________	_________________	__________

Signature if Business Unit Declines to Proceed at This Time.

Organization/Representative	Signature	Date
Business Unit Sponsor:
		/ /
____________________________ Working Client (Business Rep):	_________________	________
		/ /
____________________________ Working Client (Business Rep):	_________________	________
		/ /
____________________________ Working Client (Business Rep):	_________________	_________
		/ /
____________________________ PMO, Project Manager:	_________________	_________
		/ /
____________________________ PMO, Director:	_________________	_________
		/ /
____________________________	_________________	________

Explanation:

20. Revision History

(Instructions: Any changes to the information in this document must be itemized below. To validate the change, signature approval must be obtained.)

Description of Change:

21. Signature Approval of Change

Signature Approval

Organization/Representative	Signature	Date
Working Client (Business Rep):
		/ /
____________________________ PMO, Project Manager:	_________________	_________
		/ /
____________________________ PMO, Director:	_________________	_________
		/ /
____________________________ IT Business Officer:	_________________	_________
		/ /
____________________________	_________________	________

Partner Providers — Approval of Change
Organization/Representative	Signature	Date
		/ /
_________________________	_________________	_________
		/ /
_________________________	_________________	_________
		/ /
_________________________	_________________	_________

22. Customer Satisfaction Questionnaire

Name: __________________________________

How satisfied are you with:	Very Satisfied	Satisfied	Neither Satisfied nor Dissatisfied	Dissatisfied	Very Dissatisfied	Not Applicable
Critical Success Factors — Conditions of Satisfaction
Scope: All agreed-upon business requirements are included.	5	4	3	2	1	0
Quality: The delivered product performs as expected.	5	4	3	2	1	0
Cost: The product was delivered within the agreed-upon cost.	5	4	3	2	1	0
Time: The product was delivered on the agreed-upon date.	5	4	3	2	1	0
Overall Satisfaction
What is your overall satisfaction with the system/service?	5	4	3	2	1	0
What is your overall satisfaction with service provided by IT?	5	4	3	2	1	0
OPTIONAL — Completion of the following is optional; however, your responses will help us in our quest for continuous product improvement. Thank you!
System Data
Data accuracy	5	4	3	2	1	0
Data completeness	5	4	3	2	1	0
Availability of current data	5	4	3	2	1	0
Availability of historical data	5	4	3	2	1	0
System Processing
Accuracy of calculations	5	4	3	2	1	0
Completeness of functionality	5	4	3	2	1	0
System reliability	5	4	3	2	1	0
Security controls	5	4	3	2	1	0
System Use
Ease of use	5	4	3	2	1	0
Screen design	5	4	3	2	1	0
Report design	5	4	3	2	1	0
Screen edits (validity and consistency checks)	5	4	3	2	1	0
Response time	5	4	3	2	1	0
Timeliness of reports	5	4	3	2	1	0
System Documentation & Training
Accuracy of documentation	5	4	3	2	1	0
Completeness of documentation	5	4	3	2	1	0
Usefulness of documentation	5	4	3	2	1	0
Training	5	4	3	2	1	0
Online help	5	4	3	2	1	0
Additional comments or suggestions? (Please use back of form.)

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