Further Reading
|
| WMI Essentials for Automating Windows Management by Marcin Policht, Sams Publishing. ISBN: 0672321440. Developing WMI Solutions: A Guide to Windows Management Instrumentation by Craig Tunstall and Gwyn Cole , Addison-Wesley Professional. ISBN: 0201616130. |
|
- Chapter V Consumer Complaint Behavior in the Online Environment
- Chapter VIII Personalization Systems and Their Deployment as Web Site Interface Design Decisions
- Chapter IX Extrinsic Plus Intrinsic Human Factors Influencing the Web Usage
- Chapter XI User Satisfaction with Web Portals: An Empirical Study
- Chapter XVI Turning Web Surfers into Loyal Customers: Cognitive Lock-In Through Interface Design and Web Site Usability