About the Authors
John C. Hancock is a Senior Consultant with Microsoft Consulting Services in Toronto, Canada, specializing in Business Intelligence technologies. He has worked with some of Microsoft's largest and most strategic clients, and his consulting experience has included architectural consulting, project team lead positions, performance optimization, and development of customized training courses and materials. Recently he has worked extensively in the field of intelligence systems for law enforcement. Prior to Microsoft, he worked as an independent consultant in the United Kingdom and South Africa. He holds a Bachelor of Science (Honors) degree in mathematics and computer science.
Roger Toren is a Principal Consultant with MCS, based in Vancouver, Canada, focusing on guiding customers in the design and implementation of Business Intelligence solutions with SQL Server 2005. He was the lead author on the SQL Server 2000 High Availability guide. He has more than 35 years of experience in IT, covering a wide variety of industries, including banking, insurance, retail, education, health care, geo-spatial analysis, and nuclear research. He holds a Bachelor of Science degree in physics and a Masters of Science degree in computing science. Prior to joining Microsoft, he taught undergraduate courses in computing science, worked as an independent consultant, and served as Associate Director in the technology practice of a major global consulting firm.
About the Technical Editor
Bob Reinsch is a senior technical trainer for Foss Training Center in Leawood, Kansas. He has been a Microsoft Certified Trainer and Systems Engineer for 10 years, and he resides in Lawrence, Kansas, with his wife and three kids. When he is not in the classroom, consulting on messaging or security matters, or spending time with his family, he can be found either strumming a guitar or building a new one. He can be contacted at email@example.com.