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Coaching Handbook: An Action Kit for Trainers and Managers

ISBN: 074943810X
EAN: 2147483647

Year: 2003
Pages: 130

Authors: Sara Thorpe, Jackie Clifford

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• Table of Contents
• BackCover
• The Coaching Handbook - An Action Kit For Trainers Managers
• Introduction
• Part 1: The Coaching Process
• Chapter 1: What is Coaching?
• Development needs
• Development - core values and beliefs
• Training
• Mentoring
• Counselling
• Line management
• Benefits of coaching
• Summary
• Chapter 2: Learning Theories
• Kolb s learning cycle
• Barriers to learning
• Personal working styles
• Areas and levels of learning (Bloom s taxonomy)
• Chapter 3: Introducing the Coaching Model
• Chapter 4: Job description, Skills and Qualities of a Coach
• Chapter 5: Preparing to Coach
• Preparing the coaching environment
• Preparing the coachee
• Chapter 6: Stage 1: Clarifying Coaching Needs and Goals
• What you do
• What could go wrong
• Skills required
• Chapter 7: Stage 2: Agreeing Specific Development Needs
• What you do
• What could go wrong
• Skills required
• Chapter 8: Stage 3: Formulating a Detailed Plan for Coaching
• What you do
• What could go wrong
• Skills required
• Chapter 9: Stage 4: Doing a Task or Activity
• What you do
• What could go wrong
• Skills required
• Chapter 10: Stage 5: Reviewing Activities and Planning Improved Performance
• What you do
• What could go wrong
• Skills required
• Chapter 11: Stage 6: Ending the Coaching Relationship
• What you do
• What could go wrong
• Skills required
• Chapter 12: Third-party Initiated Coaching
• Establishing the coaching contract
• Chapter 13: Skills
• Assertiveness
• Conflict management
• Facilitation
• Influencing
• Listening
• Observation
• Planning and prioritizing
• Presenting ideas and information
• Questioning
• Rapport building
• Using and interpreting non-verbal communication
• Part 2: Case Studies
• Case Studies
• Coaching a Partner in a National law firm
• The Scout Association
• Coaching for sales managers and their teams
• Metropolitan Police recruits
• Coaching a youth football team
• Coaching two general managers
• Coaching on customer service other one-to-one communication
• Coaching different individuals in different areas
• Coaching an operational manager to take on a specialist HR role
• Coaching to expand the skills of an experienced trainer
• Coaching a manager and a novice yacht crew
• Developing effective interpersonal skills in training
• One-day breakthrough coaching
• Coachee in football
• Being coached in project management
• Being coached on specific beliefsbehaviour
• Receiving on-the-job coaching
• Life coaching
• Being coached to take on a management role
• Part 3: Activities and Exercises
• Activities and Exercises
• Map your journey
• Highs and lows
• Spider charts
• Force field analysis
• Guided imagery
• Unfinished sentences
• Tuning in to body language
• Move your watch
• Give it back
• Skills checklist
• SWOT analysis
• What if. . . questions
• Best in the world
• Cats and refrigerators
• Evaluating progress
• Review technique
• My frustration journal
• Positive affirmation
• Personality strengths
• Edward de Bono s six thinking hats
• Reframing
• Using research
• Questions, questions, questions
• A problem-solving process
• Questionnaires
• Demonstrations
• Role-play
• Case study
• In-tray exercises
• References and Further Reading
• Further reading
• Skills
• Index
• Index_C
• Index_D-E
• Index_F
• Index_G-L
• Index_N
• Index_O-P
• Index_Q-R
• Index_S-T
• Index_U
• List of Figures
• List of Sidebars