Index_N

N

non-verbal communication 104, 106

notes, keeping 36, 57 “58

objectives 44 “46, 49, 82

SMART objectives 45 “43

observation 56 “61, 96 “99

biases 97 “99

central tendency 98

cloning 98

halo 97

leniency/severity 98

primacy and recency 97

significant events 97

stereotyping 98

impact of 59

intervention, when and how 59 “60

tips for effective observation 58

when to use 57