Table of Contents

the coaching handbook: an action kit for trainers & managers
The Coaching Handbook: An Action Kit for Trainers & Managers
by Sara Thorpe and Jackie Clifford   ISBN:074943810x
Kogan Page © 2003

Packed with practical information, case studies and exercises, this all-inclusive book offers a straightforward and practical process for coaching others.

Table of Contents
The Coaching Handbook”An Action Kit For Trainers & Managers
Part 1 - The Coaching Process
Chapter 1 - What is Coaching?
Chapter 2 - Learning Theories
Chapter 3 - Introducing the Coaching Model
Chapter 4 - Job description, Skills and Qualities of a Coach
Chapter 5 - Preparing to Coach
Chapter 6 - Stage 1: Clarifying Coaching Needs and Goals
Chapter 7 - Stage 2: Agreeing Specific Development Needs
Chapter 8 - Stage 3: Formulating a Detailed Plan for Coaching
Chapter 9 - Stage 4: Doing a Task or Activity
Chapter 10 - Stage 5: Reviewing Activities and Planning Improved Performance
Chapter 11 - Stage 6: Ending the Coaching Relationship
Chapter 12 - Third-party Initiated Coaching
Chapter 13 - Skills
Part 2 - Case Studies
Case Studies
Part 3 - Activities and Exercises
Activities and Exercises
References and Further Reading
List of Figures
List of Sidebars

Back Cover

Coaching is proving itself to be the most popular and most effective technique in the field of learning and development. Managers are constantly being reminded that coaching is an important part of their role in getting the best from staff, while trainers are increasingly being called upon to coach individuals in a variety of aspects of both work and life. This one-stop -shop of a book offers everything readers need to be able to harness this powerful and successful technique.

Part 1 provides a detailed and clearly structured step-by-step approach, which will help anyone to develop the ability to coach others. Importantly however, as well as helping to develop the skills of coaching, the authors provide valuable guidance on:

  • where to start when coaching a colleague;
  • how long the coaching will take;
  • which methods should be employed, and when.

Part 2 provides a range of real life case studies from a variety of commercial and non-commercial settings that will help you to decide how coaching can best be tailored to your own organization. The final part of the book contains detailed practical exercises that can be used in a variety of settings. Each of these individual elements combine to provide the definitive coaching handbook.

About the Authors

Both Sara Thorpe and Jackie Clifford are trainers with a wealth of experience drawn from a wide range of organization. There are also the authors of the highly regarded book Dear Trainer: Dealing with Difficult Problems in Training , also published by Kogan Page.

The Coaching Handbook ”An Action Kit For Trainers & Managers

Sara Thorpe & Jackie Clifford

First published in Great Britain and the United States in 2003 by Kogan Page Limited

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses:

120 Pentonville Road
London N1 9JN

22883 Quicksilver Drive
Sterling VA 20166-2012

Sara Thorpe and Jackie Clifford, 2003

The right of Sara Thorpe and Jackie Clifford to be identified as the authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

ISBN 0 7494 3810 X

British Library Cataloguing-in-Publication Data

A CIP record for this book is available from the British Library

Typeset by JS Typesetting Ltd, Wellingborough, Northants
Printed and bound in Great Britain by Clays Ltd, St Ives plc


We would like to thank all those around us who have supported us as we wrote this book. Special thanks go to Geoff, George, Majid, Claire and Peter for their patience, especially in the latter stages. We would also like to say ˜thank you to all those who contributed the case studies in Part 2.