Index_C

C

case studies 107 “74

coach experience 111 “62

coachee experience 163 “74

change 5

cycle of 6

clarifying needs 33 “39

coaching

activities and exercises to use in 175 “220

and counselling 10

and line management 10 “11, 38

and mentoring 9

and training 7 “9, 47

benefits 12

contracts 82

definition 5, 8, 34

ending the relationship 46, 79 “80

environment 32

features 12

helping coachee to relax 64

initiation of 25, 33 “34

job description 29 “30

model 25 “27

process 25 “27

third-party initiated 81 “84

using real life 51, 54 “56

using simulation 51, 54 “56

when to 34 “35

when to stop 36 “37

collecting evidence 56

see also output data

competence 7

unconscious-conscious 7, 13 “14

conflict management 90 “91