Cisco IP Communications Express: CallManager Express with Cisco Unity Express


book cover
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
By Danelle Au, Baldwin Choi, Rajesh Haridas, Christina Hattingh, Ravi Koulagi, Mike Tasker, Lillian Xia
...............................................
Publisher: Cisco Press
Pub Date: May 11, 2005
ISBN: 1-58705-180-X
Pages: 936
 

Table of Contents  | Index
overview
Master your branch or small office call routing with CallManager Express IP Telephony tips from the product team at Cisco Systems Learn how to get the most out of your Cisco CallManager Express (CCME) system Gain insights and tips from the Cisco product team that are not available in product documentation Control branch office and small business call routing with maximized use of CCME features Create unique solutions from vertical market application examplesCisco CallManager Express (CCME) is an IOS-based call control engine for IP Phones and PSTN Gateway calls integrated into Cisco branch office router products. It is part of the Cisco AVVID portfolio, addressing the small- and branch-office end of the market of 120 or fewer people per office. These can be standalone offices or enterprise branch offices networked together via IP, typically too small to make Cisco CallManager with a Cisco Unity messaging system cost-effective to purchase or maintain.Cisco CallManager Express provides CCME tips and guidance not available in product literature or from other books. The book shows how the product features can be deployed together and customized to provide specific fits for different vertical market segment needs. The book is organized in three main sections: market segment overview and definition; CCME capabilities: services, operation, design, deployment, applications, networking, and customer scenarios for specific vertical segments; and maintenance and troubleshooting.


book cover
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
By Danelle Au, Baldwin Choi, Rajesh Haridas, Christina Hattingh, Ravi Koulagi, Mike Tasker, Lillian Xia
...............................................
Publisher: Cisco Press
Pub Date: May 11, 2005
ISBN: 1-58705-180-X
Pages: 936
 

Table of Contents  | Index

   Copyright
   About the Authors
   About the Technical Reviewers
   Acknowledgments
   Icons Used in This Book
      Command Syntax Conventions
   Introduction
      Goals and Methods
      Who Should Read This Book?
      How This Book Is Organized
      What You Will Find on the Website
    Part I:  Cisco IP Communications Express Overview
          Chapter 1.  Introducing Cisco IPC Express
      The Purpose of Cisco IPC Express
      Benefits of Cisco IPC Express
      Cisco IPC Express System Components
      Using Cisco IPC Express in Retail, Financial, and Healthcare Businesses
      Other Cisco IP Telephony Solutions for the Enterprise Branch and Small and Medium Offices
      Summary
          Chapter 2.  Building a Cisco IPC Express Network
      IP Telephony Network Deployment Overview
      Cisco IP Telephony System Trade-Offs
      Understanding Cisco IPC Express Deployment Models
      Summary
          Chapter 3.  Cisco IPC Express Architecture Overview
      Cisco IPC Express System Architecture
      Cisco CME Architecture
      Cisco UE Applications Architecture
      Summary
      Recommended Reading
    Part II:  Feature Operation and Applications
          Chapter 4.  Cisco IP Phone Options
      The Cisco 7940G and 7960G IP Phones
      The Cisco 7914 Expansion Module
      The Cisco 7910G IP Phone
      The Cisco 7905G and 7912G IP Phones
      The Cisco 7970G IP Phone
      The Cisco 7902G IP Phone
      The Cisco 7935 and 7936 IP Conference Station
      The Cisco 7920 Wireless IP Phone
      The Cisco Analog Telephony Adaptor
      The Cisco IP Communicator Softphone
      Firmware Files for IP Phones
      Resetting and Restarting the Phones
      Erasing the Phone Configuration
      Accessing Call Parameters for an Active Call
      Summary
          Chapter 5.  Cisco CME Call Processing Features
      IP Phones and IP Phone Lines
      Implementing Shared Lines and Hunt Groups
      Creating an Intercom
      Using Private Lines
      Paging
      Implementing Overlays
      Invoking Call Pickup
      Customizing Softkeys
      Configuring Call Transfer and Forward
      Summary
          Chapter 6.  Cisco CME PSTN Connectivity Options
      Trunk Signaling Systems
      Cisco IOS PSTN Telephony Interfaces
      PSTN Call Switching
      Digit Manipulation
      PSTN Trunk Failover
      Summary
          Chapter 7.  Connecting Multiple Cisco CMEs with VoIP
      Considerations When Integrating Cisco CME in H.323 and SIP VoIP Networks
      Integrating Cisco CME in an H.323 Network
      DTMF Relay for H.323
      Call Transfer and Call Forwarding in an H.323 Network Using H.450 Services
      Integrating Cisco CME in a SIP Network
      Summary
          Chapter 8.  Integrating Cisco CME with Cisco CallManager
      Goals of Interoperability
      Basic Calls Between Cisco CallManager and Cisco CME
      Call Transfer
      Call Forwarding
      Connected Party Name and Number Services
      Using H.450.x Tandem IP-to-IP Gateway
      Summary
          Chapter 9.  Cisco IPC Express Automated Attendant Options
      Using an Automated Attendant or a Receptionist in Your Office
      Understanding the Cisco IPC Express Integrated Automated Attendant
      The Cisco UE System AA
      Customizing the Cisco UE AA
      The Cisco UE Greeting Management System
      Setting Up a Cisco UE Automated Attendant
      TCL-Based Automated Attendant
      Summary
          Chapter 10.  Cisco IPC Express Integrated Voice Mail
      Cisco UE Voice Mail Overview
      Subscriber Features
      Caller Features
      Administrator Features
      Call Redirection into Voice Mail
      Working with Users and Names
      Dial Plan Considerations
      Voice Mail Networking
      Voice Mail Deployment Considerations
      Summary
          Chapter 11.  Cisco CME External Voice Mail Options
      Cisco Unity Voice Mail
      Stonevoice Voice Mail
      Analog Voice Mail
      PSTN-Based Voice Mail
      Summary
          Chapter 12.  Additional External Applications with Cisco CME
      TAPI and XML Application Architecture
      TAPI Applications
      Extensive Markup Language Applications
      Summary
    Part III:  Administration and Management
          Chapter 13.  Cisco IPC Express General Administration and Initial System Setup
      Administrative Access Overview
      System Installation and Initial Setup
      Cisco CME GUI Customization Via XML
      Cisco Zero Touch Deployment
      Summary
          Chapter 14.  Configuring and Managing Cisco IPC Express Systems
      Cisco IPC Express System GUI Overview
      Configuring the Router
      Configuring IP Phones and Extensions
      Configuring PSTN Interfaces
      Configuring Extensions and the Dial Plan
      Configuring Cisco CME Call Processing Features
      Configuring the Cisco UE AA
      Configuring Cisco UE Voice Mail
      Configuring the AVT
      Configuring Cisco UE Backup and Restore
      Configuring Interconnection with Other Sites
      Security Best Practices for Cisco CME
      Security Best Practices for Cisco UE
      Configuring and Monitoring Via Network Management Systems Using the Cisco CME AXL/SOAP Interface
      Monitoring Cisco IPC Express
      Managing Cisco IPC Express Systems by Managed Services and Enterprises
      Cisco Voice Network Management Solutions
      Managing Cisco IPC Express with Cisco Partner Applications
      Summary
          Chapter 15.  Cisco IPC Express System Configuration Example
      Step 1: Planning and Offline Staging
      Step 2: Basic Router Setup
      Step 3: Initial Cisco CME System Setup
      Step 4: Configuring Extensions and Phones
      Step 5: Configuring the PSTN Interface
      Step 6: Configuring Cisco UE AA and Voice Mail
      Step 7: Configuring Cisco CME Call Processing Features
      Step 8: Interconnecting Multiple Cisco IPC Express Systems
      Sample System Configurations
      Summary
    Part IV:  Maintenance and Troubleshooting
          Chapter 16.  Troubleshooting Basic Cisco IPC Express Features
      Troubleshooting Phone Registration
      Understanding SCCP and Call Flow Debugging
      Troubleshooting the Cisco IPC Express GUI
      Summary
          Chapter 17.  Troubleshooting Advanced Cisco CME Features
      Dialplan Pattern Configuration Problems
      Missing Transfer Patterns
      Conference Failures
      Unable to Hear Music on Hold
      Missing Directory Services Option
      Working with the Class of Restriction Feature
      Summary
          Chapter 18.  Troubleshooting Cisco CME Network Integration
      Integrating Cisco CME with Cisco Unity Voice Mail
      A Cisco Unity System with a Network of Cisco CMEsCentralized Voice Mail Architecture
      Troubleshooting Call Transfers and Call Forwards
      Troubleshooting Transcoding
      Troubleshooting H.323 GK Integration
      Summary
          Chapter 19.  Troubleshooting Cisco UE System Features
      General Troubleshooting Techniques
      Troubleshooting Installation Problems
      Troubleshooting Cisco UE Startup
      Troubleshooting the Initialization Wizard
      Troubleshooting Backup and Restore
      Summary
          Chapter 20.  Troubleshooting Cisco UE Automated Attendant
      Troubleshooting a Customized AA
      Tracing a Call Flow in the AA
      Summary
          Chapter 21.  Troubleshooting Cisco UE Integrated Voice Mail Features
      Common Voice Mail show Commands
      Troubleshooting Mailbox GUI Configuration Problems
      Troubleshooting Cisco CME and Cisco UE Integration
      Troubleshooting the TUI and VXML Browser
      Troubleshooting the Database, LDAP, and Mailbox Activities
      Troubleshooting the Message Waiting Indicator
      Troubleshooting Voice Mail VPIM Networking
      Summary
    Part V:  Appendixes
          Appendix A.  Cisco IPC Express Features, Releases, and Ordering Information
      Cisco IPC Express Features and Releases
      Cisco IPC Express Ordering Information
          Appendix B.  Sample Cisco UE AA Scripts
      The main.aef Script
      The dialbyname.aef Script
      The dialbyextension.aef Script
          Appendix C.  Cisco Unity Express Database Schema
      Table vm_bcst_heard
      Table vm_config
      Table vm_dbversion
      Table vm_greeting
      Table vm_job
      Table vm_mailbox
      Table vm_mbxusers
      Table vm_message
      Table vm_usermsg
   Glossary
   Index