12.2 Processes

12.2 Processes

Strong, repeatable processes will allow you to define and maintain your portfolio of services and help you to organize yourself to successfully deliver these services predictably, efficiently , and cost-effectively.

  • Services should be definable, stable, and measurable.

  • Plan for success.

  • Take a "customer approach."

  • Establish a strong communication and feedback loop.

  • Establish and maintain coalitions.

  • Develop and maintain an accurate and complete services model and resource model.

IT Services Costs, Metrics, Benchmarking and Marketing
IT Services: Costs, Metrics, Benchmarking and Marketing (paperback) (Enterprise Computing Series)
ISBN: 0132621959
EAN: 2147483647
Year: 2000
Pages: 93

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