No matter how you slice the performance pie, it is clear that to ensure that you have satisfied, repeat customers online, you have to design for speed, feedback, and flow. Offering a consistently fast-loading web site with unambiguous feedback can contribute to a compelling online experience.

Give your users a sense of perceived control by offering them challenges matched to their skills. Use a simple layout with minimal distractions, offer interesting well-chunked and delineated content, and make navigation and performance transparent. Happy users are loyal users who will keep coming back to purchase your products and use your services.

Online Resources
  • Vanderbilt's eLab research center is devoted to studying the Internet, including flow.

  • HCI Bibliography features a searchable database of human-computer interaction resources.

  • Human Factors International has an excellent free monthly newsletter on user interface design issues.


Speed Up Your Site[c] Web Site Optimization
Speed Up Your Site[c] Web Site Optimization
ISBN: 596515081
Year: 2005
Pages: 135 © 2008-2017.
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