OVERVIEW OF THE ACIC CASE STUDY

1.4 OVERVIEW OF THE ACIC CASE STUDY

ACIC Corporation (name changed to protect confidentiality) is a multibillion-dollar financial institution. To keep up with the times, several years ago it started slowly Web-enabling its applications, and it wanted to start an on-line service for opening and tracking accounts. Because Infosys had successfully built some e-services for ACIC earlier in a project called Synergy (name changed), ACIC employed Infosys to analyze the problem. This work was executed in time and material (T&M) mode that is, the customer paid for the effort spent by Infosys in doing the analysis. Based on the analysis output, Infosys made a successful bid for the Web project, giving rise to the ACIC case study that runs throughout this book. The project successfully released the new service in time, and the software has been in operation without any problem. (This case study is different from the WAR project case study discussed in my earlier book.⁶)

The ACIC project illustrates the various project planning and monitoring tasks undertaken in executing a project at Infosys. Many of the outputs related to management of the ACIC project are given in the relevant chapters. These include the following:

         The data from the Synergy project, which was used by the ACIC project manager during planning (Chapter 2)

         The project's process plan (Chapter 3)

         An analysis of the impact of a requirement change request (Chapter 3)

         Effort estimates and the high-level schedule, along with a description of how they were obtained (Chapter 4)

         The quality plan containing quality goals and plans for achieving them, including plans for defect prevention and reviews (Chapter 5)

         The risk management plan describing the major risks, their risk exposure and impact, their prioritization, and the risk mitigation plans for the high-priority risks (Chapter 6)

         The measurement and tracking plan (Chapter 7)

         The complete project management plan, including the team management plan and the customer communication and escalation plan (Chapter 8)

         The complete configuration management plan (Chapter 9)

         Project tracking documents, including the defect log, the issues log, the status report, and the milestone report (Chapter 11)

         Details of defect prevention, including defect analysis results and the impact on the project of the defect prevention plan (Chapter 11)

         The complete closure report, which includes the metrics data on quality, productivity, cost of quality, defect removal efficiency, and so on (Chapter 12)