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Coaching Handbook: An Action Kit for Trainers and Managers
Coaching Handbook: An Action Kit for Trainers and Managers
ISBN: 074943810X
EAN: 2147483647
Year: 2003
Pages: 130
Authors:
Sara Thorpe
,
Jackie Clifford
BUY ON AMAZON
Table of Contents
BackCover
The Coaching Handbook - An Action Kit For Trainers Managers
Introduction
Part 1: The Coaching Process
Chapter 1: What is Coaching?
Development needs
Development - core values and beliefs
Training
Mentoring
Counselling
Line management
Benefits of coaching
Summary
Chapter 2: Learning Theories
Kolb s learning cycle
Barriers to learning
Personal working styles
Areas and levels of learning (Bloom s taxonomy)
Chapter 3: Introducing the Coaching Model
Chapter 4: Job description, Skills and Qualities of a Coach
Chapter 5: Preparing to Coach
Preparing the coaching environment
Preparing the coachee
Chapter 6: Stage 1: Clarifying Coaching Needs and Goals
What you do
What could go wrong
Skills required
Chapter 7: Stage 2: Agreeing Specific Development Needs
What you do
What could go wrong
Skills required
Chapter 8: Stage 3: Formulating a Detailed Plan for Coaching
What you do
What could go wrong
Skills required
Chapter 9: Stage 4: Doing a Task or Activity
What you do
What could go wrong
Skills required
Chapter 10: Stage 5: Reviewing Activities and Planning Improved Performance
What you do
What could go wrong
Skills required
Chapter 11: Stage 6: Ending the Coaching Relationship
What you do
What could go wrong
Skills required
Chapter 12: Third-party Initiated Coaching
Establishing the coaching contract
Chapter 13: Skills
Assertiveness
Conflict management
Facilitation
Influencing
Listening
Observation
Planning and prioritizing
Presenting ideas and information
Questioning
Rapport building
Using and interpreting non-verbal communication
Part 2: Case Studies
Case Studies
Coaching a Partner in a National law firm
The Scout Association
Coaching for sales managers and their teams
Metropolitan Police recruits
Coaching a youth football team
Coaching two general managers
Coaching on customer service other one-to-one communication
Coaching different individuals in different areas
Coaching an operational manager to take on a specialist HR role
Coaching to expand the skills of an experienced trainer
Coaching a manager and a novice yacht crew
Developing effective interpersonal skills in training
One-day breakthrough coaching
Coachee in football
Being coached in project management
Being coached on specific beliefsbehaviour
Receiving on-the-job coaching
Life coaching
Being coached to take on a management role
Part 3: Activities and Exercises
Activities and Exercises
Map your journey
Highs and lows
Spider charts
Force field analysis
Guided imagery
Unfinished sentences
Tuning in to body language
Move your watch
Give it back
Skills checklist
SWOT analysis
What if. . . questions
Best in the world
Cats and refrigerators
Evaluating progress
Review technique
My frustration journal
Positive affirmation
Personality strengths
Edward de Bono s six thinking hats
Reframing
Using research
Questions, questions, questions
A problem-solving process
Questionnaires
Demonstrations
Role-play
Case study
In-tray exercises
References and Further Reading
Further reading
Skills
Index
Index_C
Index_D-E
Index_F
Index_G-L
Index_N
Index_O-P
Index_Q-R
Index_S-T
Index_U
List of Figures
List of Sidebars
Coaching Handbook: An Action Kit for Trainers and Managers
ISBN: 074943810X
EAN: 2147483647
Year: 2003
Pages: 130
Authors:
Sara Thorpe
,
Jackie Clifford
BUY ON AMAZON
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Detailed Test Planning
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The Test Manager
Appendix B Testing Survey
Appendix D Sample Master Test Plan
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Removing Weird Characters from Imported Text
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Configuration Archiving
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