Automotive
 | Kanban Made Simple. Demystifying and Applying Toyota's Legendary Manufacturing Process | 2002 | 0814407633 |
 | Car PC Hacks | 2005 | 0596008716 |
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- Chapter V Consumer Complaint Behavior in the Online Environment
- Chapter VI Web Site Quality and Usability in E-Commerce
- Chapter VII Objective and Perceived Complexity and Their Impacts on Internet Communication
- Chapter XIII Shopping Agent Web Sites: A Comparative Shopping Environment
- Chapter XVIII Web Systems Design, Litigation, and Online Consumer Behavior