Troubleshooting Installation

In this section, we discuss two areas where many administrators need to troubleshoot their ISA Server installation.

Upgrading from ISA Server 2000

See Chapter 5, "Upgrading from Microsoft ISA Server 2000," for detailed information that you will need to upgrade from ISA Server 2000 to ISA Server 2004.

Examining the Setup Log Files

The ISA Server 2004 installation creates three log files by default, as shown in Table 3-1.

Table 3-1: ISA Server 2004 Installation Log Files

Log File



The setup wrapper log file records general information about the success or failure of the firewall and Microsoft SQL Server Desktop Engine (MSDE) installation.


The Firewall service setup log file records events and error srelated to the configuration of the ISA 2004 Firewall service.


The ISA 2004 database setup log file records events and errors related to MSDE.


ISA Server 2004 uses the same log file (for example, ISAxxxx_number.log) for all installation attempts. However, every time you remove ISA Server 2004, two ISAWRAP_number.log files are created with different numbers.

To view these log files, follow these steps:

  1. In Windows Explorer, locate and open the %Windir%\Temp folder.

  2. In the %Windir%\Temp folder, locate any one of the following ISA 2004 Setup log files:

    • ISAWRAP_number.log

    • ISAFWSV_number.log

    • ISAMSDE_number.log

  3. Right-click ISAWRAP_number.log, and then click Open (if Open is not available, click Open With).

  4. In the Open With dialog box, click Notepad, and then click OK.

  5. Repeat Steps 3 and 4 to view the remaining log files.

Microsoft Internet Security and Acceleration ISA Server 2004 Administrator's Pocket Consultant
Microsoft Internet Security and Acceleration (ISA) Server 2004 Administrators Pocket Consultant (Pro-Administrators Pocket Consultant)
ISBN: 0735621888
EAN: 2147483647
Year: 2006
Pages: 173

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