Provides a caller information about the status of their call (for example, ring back or a busy signal).
A common channel signaling technology available as a Basic Rate Interface (BRI) connection or a Primary Rate Interface (PRI) connection.
The protocol that runs over the Internet and uniquely identifies components with IP addresses.
A connection from one phone switch to another.
A collection of Cisco IP telephony applications for a call center that supports up to 800 agents per Cisco CallManager (CCM) cluster.
A Cisco call center application that supports up to approximately 200 agents and is available in three variants: Standard, Enhanced, and Premium.