I


information signaling

Provides a caller information about the status of their call (for example, ring back or a busy signal).



Integrated Services Digital Network (ISDN)

A common channel signaling technology available as a Basic Rate Interface (BRI) connection or a Primary Rate Interface (PRI) connection.



Internet Protocol (IP)

The protocol that runs over the Internet and uniquely identifies components with IP addresses.



interoffice trunk

A connection from one phone switch to another.



IP Contact Center Enterprise Edition

A collection of Cisco IP telephony applications for a call center that supports up to 800 agents per Cisco CallManager (CCM) cluster.



IP Contact Center Express Edition

A Cisco call center application that supports up to approximately 200 agents and is available in three variants: Standard, Enhanced, and Premium.






Voice over IP First-Step
Voice over IP First-Step
ISBN: 1587201569
EAN: 2147483647
Year: 2005
Pages: 138
Authors: Kevin Wallace

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