1.1. Why

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1.1. Why "Ticket"?

The convention is to call each request or piece of work a Ticket. When a new thing comes into the system, we give it a virtual slip of paper with a number, much like the ticket for checking your coat at the coat room or leaving your car in valet parking. This is the ticket we track.

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    RT Essentials
    RT Essentials
    ISBN: 0596006683
    EAN: 2147483647
    Year: 2005
    Pages: 166

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